{"id":47225,"date":"2026-07-03T13:07:30","date_gmt":"2026-07-03T12:07:30","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=47225"},"modified":"2026-07-06T10:57:00","modified_gmt":"2026-07-06T09:57:00","slug":"major-broadband-outage-in-liverpool-after-contractor-cuts-key-cables","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/07\/major-broadband-outage-in-liverpool-after-contractor-cuts-key-cables.html","title":{"rendered":"Major Broadband Outage in Liverpool After Contractor Cuts Key Cables UPDATE2"},"content":{"rendered":"

Broadband and Ethernet customers across northern parts of Liverpool (Merseyside) – primarily the L31 (Maghull) and surrounding areas – in England are today suffering connectivity problems after a third-party contractor dug through a large underground cable right next to the local BT<\/a> Maghull exchange.<\/p>\n

The situation appears to have started yesterday and is currently still ongoing. ISPreview contacted Openreach<\/a> about the situation earlier this morning, but we have so far received no response. However, details sent to impacted communications providers do confirm a few things, such as that third-party contractors working for a utility company on a sewer excavation “damaged multiple fibre cables<\/em>” near the exchange.<\/p>\n

The resultant outage has hit both copper and fibre optic based broadband connections, as well as high-capacity Ethernet (leased line) services – the latter includes some circuits supporting Critical National Infrastructure<\/strong> (CNI). In total around 3,000 end customers are known to be impacted, but this is expected to rise as not everybody has reported in yet.<\/p>\n

Engineers currently appear to be swarming the area, although complex repairs like this, which involve damage across “multiple ducts<\/em>” and an “unstable<\/em>” excavation side (that will have to be made safe first), will take a lot of time. Some cables also “cannot be pulled through<\/em>” and will need more extensive repair.<\/p>\n

As a result of this it’s hard to know precisely when the situation will be fully resolved and a solid fix time (estimate) may not emerge until the weekend.<\/p>\n

UPDATE 6th July 2026 @ 6:39am<\/strong><\/p>\n

We’ve finally managed to extract a response from Openreach<\/a>. The message was received just after 10pm last night, which hopefully gives some context for that use of “today<\/em>” below.<\/p>\n

An Openreach<\/a> spokesperson told ISPreview:<\/strong><\/p>\n

“On Thursday, third party contractors carrying out culvert excavation work caused significant damage to our underground network near the Maghull telephone exchange, disrupting phone and broadband for some local homes and businesses.<\/p>\n

Our engineers have been working around the clock to repair the damage, and we expect everyone to be restored by the end of today. Customers who continue to experience problems after this time should contact their service provider, as occasional residual faults can occur following complex repairs involving multiple cables.<\/p>\n

We know how important it is for people to stay connected and we’re very sorry for the disruption this incident has caused.”<\/p><\/blockquote>\n

UPDATE 6th July 2026 @ 10:53am<\/strong><\/p>\n

Openreach has provided another update.<\/p>\n

An Openreach spokesperson said:<\/strong><\/p>\n

“Our engineers worked around the clock to repair the damage and all affected customers should now be back in service. Occasionally residual faults can occur following complex repairs involving multiple cables, so anyone still experiencing any connectivity issues should contact their service provider to report a fault.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Broadband and Ethernet customers across northern parts of Liverpool (Merseyside) – primarily the L31 (Maghull) and surrounding areas – in England are today suffering connectivity problems after a third-party contractor dug through a large underground cable right next to the local BT Maghull exchange.<\/p>\n","protected":false},"author":1,"featured_media":23554,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,481,69],"class_list":["post-47225","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-merseyside","tag-bt-openreach"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/116855967026096203","error":""},"yoast_head":"\nMajor Broadband Outage in Liverpool After Contractor Cuts Key Cables UPDATE2 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Broadband and Ethernet customers across northern parts of Liverpool (Merseyside) - 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