{"id":47470,"date":"2026-10-26T10:07:00","date_gmt":"2026-10-26T10:07:00","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=47470"},"modified":"2026-10-26T14:05:03","modified_gmt":"2026-10-26T14:05:03","slug":"talktalk-vodafone-ee-and-bt-attracted-most-uk-broadband-complaints-in-q2-2026","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/10\/talktalk-vodafone-ee-and-bt-attracted-most-uk-broadband-complaints-in-q2-2026.html","title":{"rendered":"TalkTalk, Vodafone, EE and BT attracted most UK broadband complaints in Q2 2026"},"content":{"rendered":"

Ofcom<\/a> has released their latest Q2 2026 study of quarterly UK consumer telecoms and TV complaints, which reveals that TalkTalk<\/a>, Vodafone<\/a>, EE<\/a> and BT<\/a> all tied by attracting the most complaints from customers about fixed broadband services, while Sky Mobile<\/a> came top of the naughty table for Pay Monthly Mobile services and EE<\/a> did the same for Pay TV.<\/p>\n

Take note that the regulator’s report only covers complaints that Ofcom<\/a> itself has received and not those sent directly to an ISP, the ISPA<\/a> or an Alternative Dispute Resolution<\/strong> (ADR) complaints handler (i.e. Communications Ombudsman<\/strong> or CISAS<\/strong>). Ofcom<\/a> does not deal with individual complaints, but they do monitor them and can take action if enough people raise a concern.<\/p>\n

NOTE:<\/strong> A single customer complaint might sometimes be recorded with different\/multiple issues and therefore can account for more than one complaint in Ofcom’s official figures.<\/div>\n

Otherwise, the results below reflect a proportion of residential subscribers (i.e. the total number of quarterly complaints per 100,000 customers per provider), which makes it easier to compare providers in a market where ISPs can vary significantly in size. But this study only covers feedback from the largest ISPs due to limited data (i.e. those with a market share of at least 1.5%).<\/p>\n

Just for some extra context. Ofcom’s last biannual May 2025 study of telecoms provider quality (here<\/a>) revealed that the proportion of UK consumers who were satisfied with their communications services stood at 73% for landline services (down from 77% two years earlier), 84% for broadband (up from 82%) and 88% for mobile services (up from 87%).<\/p>\n

A spokesperson for the UK ISPA<\/a> told ISPreview:<\/strong><\/p>\n

“Today’s figures reflect a market that continues to improve. Broadband complaints have remained the same after a record decrease at the start of this year, and the sector’s investment of more than \u00a340bn in gigabit-capable infrastructure means that over 90% of UK premises can now access gigabit connectivity. The broadband market continues to deliver for consumers: real-terms prices have fallen even as speeds have risen, consumers have genuine choice, with One Touch Switch making it easier than ever to move to a better deal<\/p>\n

Where complaints remain, ISPA<\/a> members are committed to resolving them quickly and to the highest standard.<\/p>\n

ISPA will continue to work constructively with Ofcom and Government to ensure the market delivers reliable, affordable and future-proof connectivity for all.”<\/p><\/blockquote>\n

Fixed Line Home Broadband Complaints<\/strong><\/span><\/h3>\n

In an unusual quarter, TalkTalk<\/a>, Vodafone<\/a>, EE<\/a> and BT<\/a> all attracted the most broadband complaints this quarter (each scored 7 per 100,000 customers), with over a third of them being driven by faults, service and provisioning complaints. On the flip side, Virgin Media<\/a> attracted the fewest measurable complaints of all the listed providers for the first time in a long while.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nQ3 2025<\/strong><\/td>\nQ4 2025<\/strong><\/td>\nQ1 2026<\/strong><\/td>\nQ2 2026<\/strong><\/td>\n<\/tr>\n
BT<\/a><\/td>\n9<\/td>\n8<\/td>\n7<\/td>\n7<\/td>\n<\/tr>\n
EE<\/td>\n9<\/td>\n8<\/td>\n6<\/td>\n7<\/td>\n<\/tr>\n
Plusnet<\/a><\/td>\n4<\/td>\n5<\/td>\n4<\/td>\n5<\/td>\n<\/tr>\n
Sky Broadband<\/a><\/td>\n6<\/td>\n7<\/td>\n5<\/td>\n5<\/td>\n<\/tr>\n
TalkTalk<\/a><\/td>\n10<\/td>\n10<\/td>\n10<\/td>\n7<\/td>\n<\/tr>\n
Virgin Media<\/a><\/td>\n7<\/td>\n5<\/td>\n6<\/td>\n4<\/td>\n<\/tr>\n
Vodafone<\/a><\/td>\n10<\/td>\n11<\/td>\n8<\/td>\n7<\/td>\n<\/tr>\n
Industry Average<\/td>\n8<\/td>\n7<\/td>\n6<\/td>\n6<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

A Virgin Media<\/a> O2<\/a> spokesperson said:<\/strong><\/p>\n

\u201cTwo years ago, with Ofcom\u2019s complaints data showing Virgin Media and O2<\/a> at or near the bottom of every category, we drew a line in the sand and committed to fixing our customer service for good.<\/p>\n

While we still want to go further, today\u2019s data shows that Virgin Media recorded the fewest proportion of complaints of any broadband provider, while also achieving further significant reductions across TV and landline. Meanwhile, just two per 100,000 O2<\/a> customers made a complaint to the regulator \u2013 a 75% reduction from two years ago.<\/p>\n

These statistics are further evidence that our strategy has been the right one, and moving forward we\u2019ll continue to invest in our people and in new technologies to make it easier for our customers to get the support they need.\u201d<\/p><\/blockquote>\n

Fixed Line Phone Complaints<\/strong><\/span><\/h3>\n

Plusnet<\/a> ended up attracting the most complaints for fixed line (landline) phone services and most (37%) of those were again driven by issues with faults, service and provisioning. By comparison, Utility Warehouse attracted the fewest complaints and NOW Broadband (NOW TV<\/a>) didn’t register enough data to make the table.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nQ3 2025<\/strong><\/td>\nQ4 2025<\/strong><\/td>\nQ1 2026<\/strong><\/td>\nQ2 2026<\/strong><\/td>\n<\/tr>\n
BT<\/td>\n5<\/td>\n5<\/td>\n4<\/td>\n5<\/td>\n<\/tr>\n
EE<\/td>\n6<\/td>\n6<\/td>\n3<\/td>\n4<\/td>\n<\/tr>\n
NOW Broadband (NOW TV<\/a>)<\/td>\n5<\/td>\n6<\/td>\n4<\/td>\n <\/td>\n<\/tr>\n
Plusnet<\/a><\/td>\n5<\/td>\n5<\/td>\n7<\/td>\n10<\/td>\n<\/tr>\n
Sky Talk (Sky Broadband<\/a>)<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n
TalkTalk<\/td>\n6<\/td>\n5<\/td>\n6<\/td>\n6<\/td>\n<\/tr>\n
Utility Warehouse<\/td>\n1<\/td>\n1<\/td>\n2<\/td>\n1<\/td>\n<\/tr>\n
Virgin Media<\/td>\n3<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n
Vodafone<\/td>\n4<\/td>\n3<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n
Industry Average<\/td>\n4<\/td>\n3<\/td>\n3<\/td>\n3<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Mobile Complaints<\/strong><\/span><\/h3>\n

Pay monthly Mobile operators continue to enjoy lower complaint levels than all of the fixed line providers, although Sky Mobile<\/a> somewhat surprisingly (given their high rating in other studies) managed to attract the most moans this time around and 34% of those related to problems with switching mobile operator.<\/p>\n

Meanwhile Lisa Shah, Chief Operating Officer at Tesco Mobile<\/a>, said they are “incredibly proud to once again be recognised as one of the industry\u2019s least complained about mobile networks in Ofcom\u2019s latest report<\/em>.”<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
 <\/td>\nQ3 2025<\/strong><\/td>\nQ4 2025<\/strong><\/td>\nQ1 2026<\/strong><\/td>\nQ2 2026<\/strong><\/td>\n<\/tr>\n
EE<\/td>\n1<\/td>\n1<\/td>\n1<\/td>\n1<\/td>\n<\/tr>\n
Giffgaff<\/a><\/td>\n <\/td>\n <\/td>\n1<\/td>\n1<\/td>\n<\/tr>\n
O2<\/td>\n2<\/td>\n7<\/td>\n3<\/td>\n2<\/td>\n<\/tr>\n
Sky Mobile<\/a><\/td>\n3<\/td>\n5<\/td>\n4<\/td>\n3<\/td>\n<\/tr>\n
Tesco Mobile<\/a><\/td>\n1<\/td>\n1<\/td>\n2<\/td>\n1<\/td>\n<\/tr>\n
Three UK<\/a><\/td>\n2<\/td>\n1<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n
Vodafone<\/td>\n1<\/td>\n2<\/td>\n1<\/td>\n1<\/td>\n<\/tr>\n
iD Mobile<\/a><\/td>\n1<\/td>\n3<\/td>\n3<\/td>\n1<\/td>\n<\/tr>\n
Industry Average<\/td>\n2<\/td>\n3<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Pay TV Complaints<\/strong><\/span><\/h3>\n

Finally, EE attracted the most complaints for Pay TV services and 38% of those were due to failures with complaints handling. By comparison, TalkTalk received the fewest complaints.<\/p>\n\n\n\n\n\n\n\n\n
 <\/td>\nQ3 2025<\/strong><\/td>\nQ4 2025<\/strong><\/td>\nQ1 2026<\/strong><\/td>\nQ2 2026<\/strong><\/td>\n<\/tr>\n
EE (prev. BT)<\/td>\n6<\/td>\n5<\/td>\n4<\/td>\n4<\/td>\n<\/tr>\n
Sky TV<\/td>\n3<\/td>\n3<\/td>\n2<\/td>\n2<\/td>\n<\/tr>\n
TalkTalk<\/td>\n2<\/td>\n2<\/td>\n2<\/td>\n0.2<\/td>\n<\/tr>\n
Virgin Media<\/td>\n5<\/td>\n3<\/td>\n3<\/td>\n3<\/td>\n<\/tr>\n
Industry Average<\/td>\n3<\/td>\n3<\/td>\n3<\/td>\n2<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Ofcom’s Consumer Complaints Report Q2 2026<\/strong><\/span>
\nhttps:\/\/www.ofcom.org.uk\/..\/telecoms-and-pay-tv-complaints<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Ofcom has released their latest Q2 2026 study of quarterly UK consumer telecoms and TV complaints, which reveals that TalkTalk, Vodafone, EE and BT all tied by attracting the most complaints from customers about fixed broadband services, while Sky Mobile came top of the naughty table for Pay Monthly Mobile services and EE did the […]<\/p>\n","protected":false},"author":1,"featured_media":26859,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,405,76,32,36,84,113,66,34,74,63,475,96],"class_list":["post-47470","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-ee","tag-kc","tag-o2","tag-ofcom-regulation","tag-plusnet","tag-postoffice","tag-sky-broadband","tag-statistics","tag-talktalk","tag-three-uk","tag-virgin-media","tag-vodafone"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/117506659013258269","error":""},"yoast_head":"\nTalkTalk, Vodafone, EE and BT attracted most UK broadband complaints in Q2 2026 - 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