{"id":47546,"date":"2026-07-31T09:00:36","date_gmt":"2026-07-31T08:00:36","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=47546"},"modified":"2026-07-31T06:39:30","modified_gmt":"2026-07-31T05:39:30","slug":"openreach-says-1-5-million-uk-analogue-phone-lines-yet-to-make-digital-switch","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/07\/openreach-says-1-5-million-uk-analogue-phone-lines-yet-to-make-digital-switch.html","title":{"rendered":"Openreach Warn 1.5 million UK Analogue Phone Lines Yet to Make Digital Switch"},"content":{"rendered":"

The latest update from network access provider Openreach<\/a> (BT<\/a>) has today warned that homes and businesses only have 6 months left before the old Public Switched Telephone Network (PSTN) is permanently retired on 31st January 2027. As it stands, some 1.5 million UK lines (down from 1.9m in June 2026) are still operating on legacy copper, including roughly 350,000 business premises (the latter group faces disconnection).<\/p>\n

Just to recap. The legacy phone switch-off was previously delayed from the original end of 2025 date in order to give broadband ISPs, phone, telecare providers, councils and consumers more time to adapt (details<\/a>), but it will not be delayed again. The main focus of this was on the UK people who use vital home telecare systems (e.g. elderly, disabled \u2013 vulnerable users), which aren\u2019t always compatible with newer IP-based digital phone services (telecare providers were slow to adapt).<\/p>\n

NOTE:<\/strong> Openreach<\/a> are withdrawing their old Wholesale Line Rental (WLR) products as part of this change, while BT<\/a> are retiring their related Public Switched Telephone Network (PSTN).<\/div>\n

In most cases such upgrades merely involve a fairly seamless change of service, managed by your broadband or phone provider, which often results in customers needing to connect their home phone into the back of either a broadband router or Analogue Terminal Adapter<\/strong> (ATA); instead of directly into the socket on your wall or skirting board (NTE5 sockets). Special solutions also exist for telecare users.<\/p>\n

The good news, as recently reported on ISPreview (here<\/a>), is that consumer lines won\u2019t face a hard disconnection on 31st January 2027 and there will be a temporary Emergency Voice Access<\/strong><\/a> (eVAC) solution for those who fail to migrate. Business lines, however, won\u2019t benefit from the same protection and will need to go digital ASAP to avoid a sudden loss of service – potentially impacting critical systems like payment terminals, alarms, and emergency lift phones etc. Some of the latter lines may have been forgotten about over the years.<\/p>\n

As the industry enters the final phase of migration, Openreach<\/a> warns that waiting too long could make it harder to secure the engineering support needed for the switch before the deadline. In addition, Openreach has previously stated that prices for these legacy copper line services are set to double by October 2026 (details<\/a>), which is another good reason NOT to leave upgrading until the last minute.<\/p>\n

WLR Price increases:<\/strong><\/span><\/p>\n

\u25cf On 1 April 2026 the WLR basic rental price rose from the current price of \u00a310.65 by 20%. The rental price was also raised for other WLR variants<\/p>\n

\u25cf On 1 July 2026 the WLR basic rental price rose by 40% of the current price. The rental price also rose for other WLR variants<\/p>\n

\u25cf On 1 October 2026 the WLR basic rental price will rise by a further 40% of the current price. This will be to double the current rental price. The rental price will also rise for other WLR variants.<\/p><\/blockquote>\n

James Lilley, Director of All-IP at Openreach, said:<\/strong><\/p>\n

“The PSTN switch-off is now just six months away and there is no extension to the deadline. While millions of customers and many providers and businesses have already made great progress, too many organisations remain exposed to unnecessary risk by delaying their migration plans.<\/p>\n

Inaction is no longer about uncertainty but preparedness, and those who wait risk leaving customers exposed to avoidable service disruption. The consequences go beyond technical issues \u2013 they can lead to lost revenue, operational difficulties and a poorer experience for customers.<\/p>\n

The message is simple: act now. Businesses should speak to their service provider today, understand which services could be affected, and make sure they have a clear migration plan in place well before January 2027.”<\/p><\/blockquote>\n

Openreach are now beginning to issuing formal notifications to Communications Providers (ISPs and phone providers etc.) with outstanding migrations, reinforcing the urgency of the transition and encouraging providers to engage customers who have yet to make plans.<\/p>\n

Just to clarify one point that some people often get wrong, this isn’t directly about removal of the physical copper lines themselves. Modern digital alternatives are available via both existing copper (e.g. both ADSL<\/a> and VDSL\/FTTC<\/a> have data-only equivalents called SOTAP and SOGEA that providers offer) and full fibre lines. The removal of copper lines is a much slower process that will take years to fully complete after FTTP<\/a> becomes available.<\/p>\n","protected":false},"excerpt":{"rendered":"

The latest update from network access provider Openreach (BT) has today warned that homes and businesses only have 6 months left before the old Public Switched Telephone Network (PSTN) is permanently retired on 31st January 2027. As it stands, some 1.5 million UK lines (down from 1.9m in June 2026) are still operating on legacy […]<\/p>\n","protected":false},"author":1,"featured_media":36470,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,69,81],"class_list":["post-47546","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-bt-openreach","tag-voip"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/117013541157273675","error":""},"yoast_head":"\nOpenreach Warn 1.5 million UK Analogue Phone Lines Yet to Make Digital Switch - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The latest update from network access provider Openreach (BT) has today warned that homes and businesses only have 6 months left before the old Public\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/07\/openreach-says-1-5-million-uk-analogue-phone-lines-yet-to-make-digital-switch.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Openreach Warn 1.5 million UK Analogue Phone Lines Yet to Make Digital Switch - 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