{"id":47891,"date":"2026-09-02T09:54:13","date_gmt":"2026-09-02T08:54:13","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=47891"},"modified":"2026-09-02T16:58:23","modified_gmt":"2026-09-02T15:58:23","slug":"virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html","title":{"rendered":"Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE"},"content":{"rendered":"

A new study from DTP Group<\/a> has analysed monthly UK internet searches relating to broadband outages among the country’s largest ISPs and found that Virgin Media<\/a> tops the table as the provider most commonly associated with service disruptions, accounting for 44% of searches (i.e. 27,100 searches every month related to Virgin Media<\/a> outages).<\/p>\n

BT<\/a> ranked second after Virgin, accounting for 24% of all outage-related monthly searches, with an average of 14,800 searches per month. By comparison Vodafone<\/a> generated the fewest such internet searches and came bottom of the table on 4.7% (2,900 searches each month), which is less surprising given that they’re also the smallest of the six listed broadband providers.<\/p>\n

NOTE:<\/strong> Remember that not all outages are caused by your broadband provider. Problems with your home network, Wi-Fi signal, power supplies and other things can also disrupt your internet connectivity.<\/div>\n

Obviously, there are going to be some caveats with this sort of study, not least because we don’t currently have any solid data that would allow us to cross-reference whether or not a particular ISP has actually experienced more fixed broadband outages than others, or to what scale those occurred. Masses of broadband outages occur daily, but most are localised or so short lived that few even notice (especially when occurring late at night).<\/p>\n

In addition, it’s unclear whether this study did anything to separate searches for broadband from those linked to mobile networks, which could be a problem for a few of the providers that also offer mobile services. Suffice to say, it’s difficult to know how much this sort of study, which is focused on broadband, actually correlates to real outages and for which services.<\/p>\n

Internet Outage Searches by Broadband Provider<\/strong><\/span><\/p>\n

\n\n\n\n\n\n\n\n\n\n
Provider<\/th>\nMonthly UK searches<\/th>\nShare of total provider-outage searches<\/th>\nRank<\/th>\n<\/tr>\n
Virgin Media<\/a><\/td>\n27,100<\/td>\n44%<\/td>\n1<\/td>\n<\/tr>\n
BT<\/a><\/td>\n14,800<\/td>\n24%<\/td>\n2<\/td>\n<\/tr>\n
TalkTalk<\/a><\/td>\n6,600<\/td>\n10.70%<\/td>\n3<\/td>\n<\/tr>\n
EE<\/a><\/td>\n6,600<\/td>\n10.70%<\/td>\n3<\/td>\n<\/tr>\n
Sky Broadband<\/a><\/td>\n3,600<\/td>\n5.80%<\/td>\n5<\/td>\n<\/tr>\n
Vodafone<\/a><\/td>\n2,900<\/td>\n4.70%<\/td>\n6<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

Generally we’d expect, all things being equal (which they often aren’t), the biggest providers to produce the greatest proportional quantity of searches related to internet outages. But it’s certainly notable that Virgin Media, which is home to 5,417,900 broadband consumers, sits well ahead of BT<\/a>, which is home to 8,790,000 (consumers and businesses). In that sense Sky Broadband<\/a> seems to fair pretty well, since they’re home to 5,640,000 consumers (estimated), but only accounted for 5.8% of outage searches.<\/p>\n

Regional differences<\/strong><\/span><\/h3>\n

The study also took a cursory look at regional differences across the UK, which will of course be impacted by population sizes. For example, London<\/strong> recorded the highest overall number of provider-related outage searches, generating 13,290 searches every month, which was followed by Birmingham (2,540), Manchester (1,920), Leeds (1,350), Glasgow (1,240), Edinburgh (1,150) and Newcastle (1,020).<\/p>\n

However, smaller cities, including Bristol (710), Liverpool (530) and Sheffield (390), also recorded noticeable levels of search activity. When provider-specific outage searches are adjusted for population, Manchester emerges as the UK’s biggest broadband frustration hotspot, recording 325.61 provider-outage searches per 100,000 people each month, which is almost 3.7 times the national average of 87.98 per 100,00 residents.<\/p>\n

Newcastle ranks a close second, with 318.15 searches per 100,000 residents, despite having a much smaller population than many of the other cities analysed. Edinburgh follows in third place with 216.70 searches per 100,000 people, narrowly ahead of Birmingham at 214.60.<\/p>\n

Interestingly, the city-level data reinforces Virgin Media’s dominance in the national provider rankings above. In Manchester, for example, Virgin Media-related outage searches account for 52% of the city’s 1,920 monthly provider searches, while in Newcastle the provider accounts for 58% of 1,020 searches. In Edinburgh, Virgin Media represents 63% of the city’s 1,150 provider-related searches.<\/p>\n

Overall, the results are interesting, but without more data to cross-reference we wouldn’t read too much into it and advise taking this data with a pinch of salt.<\/p>\n

UPDATE 4:56pm<\/strong><\/p>\n

We’ve received a comment from Virgin Media.<\/p>\n

A Virgin Media spokesperson said:<\/strong><\/p>\n

\u201cThis study, based solely on internet searches, bears no relation to reality and cannot be taken as a reflection of real-life network performance.<\/p>\n

Real-world independent data from Opensignal<\/a> ranks Virgin Media top across every national broadband category \u2013 including download speed, upload speed, consistent quality, video experience and reliability \u2013 showing that in reality our customers benefit from the UK\u2019s best broadband services.\u201d<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

A new study from DTP Group has analysed monthly UK internet searches relating to broadband outages among the country’s largest ISPs and found that Virgin Media tops the table as the provider most commonly associated with service disruptions, accounting for 44% of searches (i.e. 27,100 searches every month related to Virgin Media outages).<\/p>\n","protected":false},"author":1,"featured_media":24107,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,405,34,74,475,96],"class_list":["post-47891","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-ee","tag-statistics","tag-talktalk","tag-virgin-media","tag-vodafone"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/117200608006855307","error":""},"yoast_head":"\nVirgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new study from DTP Group has analysed monthly UK internet searches relating to broadband outages among the country's largest ISPs and found that Virgin\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"A new study from DTP Group has analysed monthly UK internet searches relating to broadband outages among the country's largest ISPs and found that Virgin\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-02T08:54:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-02T15:58:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/09\/nggallery_import\/network_disconnected_broadband_isp_lan_router_uk.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1003\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE\",\"datePublished\":\"2026-09-02T08:54:13+00:00\",\"dateModified\":\"2026-09-02T15:58:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html\"},\"wordCount\":689,\"commentCount\":11,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/nggallery_import\\\/network_disconnected_broadband_isp_lan_router_uk.jpg\",\"keywords\":[\"BT\",\"EE\",\"Statistics\",\"TalkTalk\",\"Virgin Media\",\"Vodafone\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html\",\"name\":\"Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/nggallery_import\\\/network_disconnected_broadband_isp_lan_router_uk.jpg\",\"datePublished\":\"2026-09-02T08:54:13+00:00\",\"dateModified\":\"2026-09-02T15:58:23+00:00\",\"description\":\"A new study from DTP Group has analysed monthly UK internet searches relating to broadband outages among the country's largest ISPs and found that Virgin\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/nggallery_import\\\/network_disconnected_broadband_isp_lan_router_uk.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/nggallery_import\\\/network_disconnected_broadband_isp_lan_router_uk.jpg\",\"width\":1003,\"height\":768,\"caption\":\"Broadband network disconnected at isp router uk\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE - ISPreview UK","description":"A new study from DTP Group has analysed monthly UK internet searches relating to broadband outages among the country's largest ISPs and found that Virgin","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html","og_locale":"en_GB","og_type":"article","og_title":"Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE - ISPreview UK","og_description":"A new study from DTP Group has analysed monthly UK internet searches relating to broadband outages among the country's largest ISPs and found that Virgin","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2026-09-02T08:54:13+00:00","article_modified_time":"2026-09-02T15:58:23+00:00","og_image":[{"width":1003,"height":768,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/09\/nggallery_import\/network_disconnected_broadband_isp_lan_router_uk.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE","datePublished":"2026-09-02T08:54:13+00:00","dateModified":"2026-09-02T15:58:23+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html"},"wordCount":689,"commentCount":11,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/09\/nggallery_import\/network_disconnected_broadband_isp_lan_router_uk.jpg","keywords":["BT","EE","Statistics","TalkTalk","Virgin Media","Vodafone"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html","name":"Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/09\/nggallery_import\/network_disconnected_broadband_isp_lan_router_uk.jpg","datePublished":"2026-09-02T08:54:13+00:00","dateModified":"2026-09-02T15:58:23+00:00","description":"A new study from DTP Group has analysed monthly UK internet searches relating to broadband outages among the country's largest ISPs and found that Virgin","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/09\/nggallery_import\/network_disconnected_broadband_isp_lan_router_uk.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/09\/nggallery_import\/network_disconnected_broadband_isp_lan_router_uk.jpg","width":1003,"height":768,"caption":"Broadband network disconnected at isp router uk"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/virgin-media-accounts-for-44-percent-of-big-uk-broadband-isp-outage-searches.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Virgin Media Accounts for 44 Percent of Big UK Broadband ISP Outage Searches UPDATE"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/47891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=47891"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/47891\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/24107"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=47891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=47891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=47891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}