{"id":47975,"date":"2026-09-09T13:17:45","date_gmt":"2026-09-09T12:17:45","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=47975"},"modified":"2026-09-09T16:15:14","modified_gmt":"2026-09-09T15:15:14","slug":"broadband-isp-virgin-media-uk-closes-email-service-and-shifts-users-to-junara","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/broadband-isp-virgin-media-uk-closes-email-service-and-shifts-users-to-junara.html","title":{"rendered":"Broadband ISP Virgin Media UK closes email service and shifts users to Junara"},"content":{"rendered":"

Bad news if you’re one of broadband ISP Virgin Media<\/a>’s customers who still uses their old email platform. The provider has confirmed that they’re closing their “remaining email accounts<\/em>” and “transferring our email service to Junara<\/em>“, which is described as being a specialist cloud-based email provider owned by Australian company Atmail<\/strong>.<\/p>\n

For as long as I can recall, ISPreview has always advised our visitors not to rely upon the email services provided by your broadband provider, not least because it can make it harder for you to switch ISP (i.e. you run the risk of losing access to your address). Often, it\u2019s far better to sign-up with one of the many free email providers (e.g. Gmail, Outlook\/Hotmail) or pay a small amount for a dedicated service.<\/p>\n

NOTE:<\/strong> The change affects those with the following email addresses\/domains: @ntlworld.com, @blueyonder.co.uk, @virgin.net, and @virginmedia.com.<\/div>\n

The situation with Virgin Media<\/a> is sadly just another example of why it’s risky to entrust email access to your ISP. Most broadband providers stopped including email services with their packages many years ago (Virgin did this too in 2022), partly because they were no longer as popular and can be tedious\/expensive to maintain. But some major providers, like Virgin, did retain them for existing users – partly due to having a modest pool of legacy users.<\/p>\n

According to The Register<\/a>, customers who want to retain their Virgin Media<\/a> email address will be invited to transfer to Junara<\/strong><\/a>. The first year of service will be free for current Virgin Media customers, after which they will have to pay to continue using the service. Customers will have at least 45 days from receiving their first communication to decide what action to take (these are going out in phases, starting this month).<\/p>\n

However, Virgin are also providing an additional 120-day window to support customers who may miss the initial communications or need additional help throughout the migration process. During this period, email accounts can be recovered if necessary. If no action is taken after the 165-day window, the email account will be permanently deleted.<\/p>\n

A spokesperson for Virgin Media said:<\/strong><\/p>\n

“As we focus and prioritize our investments and resource on ensuring our customers have the best connectivity experience, we have taken the decision to close the remaining Virgin Media email accounts. We’re transferring our email service to Junara, a specialist cloud-based email provider owned by Atmail, giving users a clear route to keep their existing Virgin Media email address if they choose to.<\/p>\n

We are writing directly to all impacted customers to clearly explain the changes and will provide a 45-day window to either sign up with Junara, move to an alternative email provider, or close their account. To support users through this transition, all current Virgin Media customers wishing to move to Junara will receive their first year of service free of charge, with additional support available for those who need it.”<\/p>\n

By transferring these email accounts to a specialist provider, we can focus our attention and investment on what we’re ultimately here to do \u2013 provide fast and reliable broadband, mobile, landline and TV services, and give our customers the best possible experience.”<\/p><\/blockquote>\n

Sadly the pricing page on Junara’s website is devoid of any actual pricing information, so we’re not sure how much this will cost after the first year. But when Manx Telecom pulled a similar move<\/a> at the end of last year it cost \u00a36.50 per month (or \u00a365 per year), which reflected a discount on the usual price of \u00a37.50 per month. Credits to Shaukat for the news tip.<\/p>\n","protected":false},"excerpt":{"rendered":"

Bad news if you’re one of broadband ISP Virgin Media’s customers who still uses their old email platform. The provider has confirmed that they’re closing their “remaining email accounts” and “transferring our email service to Junara“, which is described as being a specialist cloud-based email provider owned by Australian company Atmail.<\/p>\n","protected":false},"author":1,"featured_media":29507,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[475],"class_list":["post-47975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/117241044838052278","error":""},"yoast_head":"\nBroadband ISP Virgin Media UK closes email service and shifts users to Junara - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Bad news if you're one of broadband ISP Virgin Media's customers who still uses their old email platform. 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