{"id":48030,"date":"2026-09-16T00:01:14","date_gmt":"2026-09-15T23:01:14","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=48030"},"modified":"2026-09-14T17:20:23","modified_gmt":"2026-09-14T16:20:23","slug":"broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone.html","title":{"rendered":"Broadband ISP TalkTalk confirms UK customer community forum is gone"},"content":{"rendered":"<p>A few months have now passed since consumer broadband provider <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> said they were &#8220;<em>working on a solution<\/em>&#8221; after their community forum for customers <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/06\/community-forum-for-uk-broadband-isp-talktalk-goes-down-for-several-days.html\">unexpectedly went offline<\/a> in June 2026. But the once popular feature has not returned and the provider now simply says it&#8217;s &#8220;<em>no longer available<\/em>&#8221; as a service.<!--more--><\/p>\n<p>The initial statement made it sound like the forum had been taken offline due to a fault or for maintenance reasons and would thus return once a &#8220;<em>solution<\/em>&#8221; was found. But at the time there was also some speculation that the ISP could have been seeking to emulate <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a>&#8217;s forum removal or be shelving the feature as part of ongoing efforts to <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/08\/alchemy-partners-set-to-support-opus-broadband-bid-for-uk-isp-talktalk.html\">sell the business<\/a> or cut costs.<\/p>\n<p>In the past month <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> has stopped talking about finding a &#8220;<em>solution<\/em>&#8221; and their website now simply states that the service is &#8220;<em>no longer available<\/em>&#8220;. Some of the provider&#8217;s customers have recently been asking ISPreview for an update, so we queried with <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> whether there were any plans to return the forum to life anytime soon or if it is gone for good. The latter seems to be the outcome.<\/p>\n<blockquote class=\"bq1\"><p><strong>A TalkTalk spokesperson said:<\/strong><\/p>\n<p>\u201cWe\u2019re continuing to invest in the channels that help customers get support, guidance and answers to common questions more simply and efficiently. As part of this, our TalkTalk Community Forum is no longer available.<\/p>\n<p>Customers can still find plenty of help \u2013 including troubleshooting guides and how-to articles \u2013 on our Help &amp; Support pages: https:\/\/help-centre.talktalk.co.uk\/<\/p>\n<p>Alongside this, our continued investment in customer service gives customers access to dedicated, multi-skilled specialists to deliver a far more personalised, secure, direct experience online at MyAccount via live chat, and by phone.&#8221;<\/p><\/blockquote>\n<p>Community forums can be a bit of a double-edged sword for internet providers. On the one hand they can help to take pressure off support lines by enabling customers to share, confirm and find solutions for problems, which makes them particularly useful from the consumer perspective. But on the other hand, ISPs don&#8217;t always like seeing their problems being amplified by a community of customers and it requires additional resources to properly manage.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A few months have now passed since consumer broadband provider TalkTalk said they were &#8220;working on a solution&#8221; after their community forum for customers unexpectedly went offline in June 2026. But the once popular feature has not returned and the provider now simply says it&#8217;s &#8220;no longer available&#8221; as a service.<\/p>\n","protected":false},"author":1,"featured_media":42968,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[74],"class_list":["post-48030","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-talktalk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/117277548658650463","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Broadband ISP TalkTalk confirms UK customer community forum is gone - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A few months have now passed since consumer broadband provider TalkTalk said they were &quot;working on a solution&quot; after their community forum for customers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP TalkTalk confirms UK customer community forum is gone - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"A few months have now passed since consumer broadband provider TalkTalk said they were &quot;working on a solution&quot; after their community forum for customers\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-15T23:01:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2025\/09\/nggallery_import\/TalkTalk-Broadband-Router-2025.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1202\" \/>\n\t<meta property=\"og:image:height\" content=\"1202\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Broadband ISP TalkTalk confirms UK customer community forum is gone\",\"datePublished\":\"2026-09-15T23:01:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone.html\"},\"wordCount\":371,\"commentCount\":9,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/nggallery_import\\\/TalkTalk-Broadband-Router-2025.webp\",\"keywords\":[\"TalkTalk\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2026\\\/09\\\/broadband-isp-talktalk-confirms-uk-customer-community-forum-is-gone.html\",\"name\":\"Broadband ISP TalkTalk confirms UK customer community forum is gone - 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