{"id":48080,"date":"2026-09-16T13:35:41","date_gmt":"2026-09-16T12:35:41","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=48080"},"modified":"2026-09-16T13:38:28","modified_gmt":"2026-09-16T12:38:28","slug":"email-users-of-broadband-isp-bt-suffer-barrage-of-password-reset-messages","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/email-users-of-broadband-isp-bt-suffer-barrage-of-password-reset-messages.html","title":{"rendered":"Email users of broadband ISP BT suffer barrage of password reset messages"},"content":{"rendered":"

Some customers of BT<\/a>’s UK broadband packages, specifically those that also make use of their included Email platform, have recently begun complaining about receiving hundreds of unsolicited password reset messages (sometimes as many as 1,000 TXTs) – each containing a onetime four digit PIN code to verify their BTInternet mail account.<\/p>\n

Firstly, we should point out that a lot of online services use one-time codes (sent to your mobile or a different email) to help verify accounts, although these typically impose restrictions to help prevent automated bots flooding (brute force) such systems with masses of requests (e.g. locking requests after several failed attempts, limiting to only IP addresses from specific networks and other methods). At present it’s unclear what methods BT<\/a> adopt to protect users.<\/p>\n

In any case, The Register<\/a> today highlighted how lots of reports have emerged on BT<\/a>’s Community Forum since the weekend (examples here<\/a> and here<\/a>), all of which point to customers being flooded with many hundreds of similar messages (the sort of thing you’d expect from bots hitting a poorly protected ‘Forgotten password<\/em>‘ form) – often within the space of just a few minutes, usually before pausing for a few hours and then restarting again.<\/p>\n

The 4-digit pin approach that BT’s system uses is potentially a vulnerability here, and changing account password doesn’t stop the messages either.<\/p>\n

Example BT customer complaint 1:<\/strong><\/p>\n

“I just got a barrage of pin text messages – there were about 50-70 texts in the space a few minutes. I assume this is hackers, but I thought the BT system stopped issuing these if there were so many requests. If BT is allowed this number of requests in a few mins , then on a 4 digit pin it’s just a matter of time until they guess the right pin. Why can’t BT sort this out, at least move to longer pins?”<\/p><\/blockquote>\n

Example BT customer complaint 2:<\/strong><\/p>\n

“I have had over 500 text messages giving me a one time code to verify my btinternet mail account. I tried to change the password but the system first requests confirmation via email and then sends the same text message with verification code. Its difficult to know whether the code is the one generated for me or if it for whoever is trying to hack my account. It seems impossible to speak to anyone about it.”<\/p><\/blockquote>\n

Example BT customer complaint 3:<\/strong><\/p>\n

“I have just about 50 texts sent to my phone as well… I am currently logged in to email.. i assume this is happening to multiple users?”<\/p><\/blockquote>\n

Example BT customer complaint 4:<\/strong><\/p>\n

“They got into my account overnight – I was online as they did it and lost access to my email and BTID but I managed to request pin before they changed the telephone number on my account (although my BTID page is still not working).<\/p>\n

The issue is they get access to email and then the BTID reset sends the passcode to that same email which allows them to change all the details.<\/p>\n

I don’t know if my account is compromised or not and BT phone lines not open yet.<\/p>\n

It’s pure negligence on BTs part – they knew of this vulnerability and have done nothing.”<\/p><\/blockquote>\n

At the time of writing BT has not explained the cause of all this, although one of their support agents did confirm<\/a> on Monday (14th) that they’re “aware that some customers have received a large number of password reset pin messages and we are actively investigating the cause of this<\/em>“. But for now, the official advice is “ignore<\/em>” the messages and “remain vigilant for any unusual activity with further messages or unexpected calls<\/em>“.<\/p>\n

The agent added that their customer email accounts were “secure, and you do not need to do anything at this time<\/em>“, although this is unlikely to be seen as much of a reassurance. We should add that it’s unclear whether the customer who complained above that their account had been hacked was experiencing the same flood beforehand.<\/p>\n","protected":false},"excerpt":{"rendered":"

Some customers of BT’s UK broadband packages, specifically those that also make use of their included Email platform, have recently begun complaining about receiving hundreds of unsolicited password reset messages (sometimes as many as 1,000 TXTs) – each containing a onetime four digit PIN code to verify their BTInternet mail account.<\/p>\n","protected":false},"author":1,"featured_media":48082,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,480,479],"class_list":["post-48080","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-crime","tag-security"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/117280751342443900","error":""},"yoast_head":"\nEmail users of broadband ISP BT suffer barrage of password reset messages - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Some customers of BT's UK broadband packages, specifically those that also make use of their included Email platform, have recently begun complaining\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/09\/email-users-of-broadband-isp-bt-suffer-barrage-of-password-reset-messages.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email users of broadband ISP BT suffer barrage of password reset messages - 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