{"id":48664,"date":"2026-11-05T14:32:34","date_gmt":"2026-11-05T14:32:34","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=48664"},"modified":"2026-11-05T14:34:46","modified_gmt":"2026-11-05T14:34:46","slug":"openreach-detail-caveats-with-retaining-broadband-when-analogue-uk-phones-stop","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/11\/openreach-detail-caveats-with-retaining-broadband-when-analogue-uk-phones-stop.html","title":{"rendered":"Openreach detail caveats with retaining broadband when analogue UK phones stop"},"content":{"rendered":"

Network operator Openreach<\/a> (BT<\/a>) recently revealed that they would try to maintain broadband<\/a> connectivity on old analogue UK phone lines that fail to go digital by the 31st January 2027. But they also included a caveat to say that this would only be maintained \u201cwhere technically possible<\/em>\u201c. Today the operator revealed a bit more detail on this.<\/p>\n

Just to recap. The old Public Switched Telephone Network<\/strong> (PSTN) from BT<\/a> and Openreach<\/a>’s supporting Wholesale Line Rental<\/strong> (WLR) service are currently due to be switched off on the aforementioned deadline. At this point those who have yet to switch to a modern IP-based (digital) alternative solution will eventually find themselves placed on a temporary Emergency Voice Access<\/strong><\/a> (eVAC) solution.<\/p>\n

NOTE: <\/strong>The latest data<\/a> states that some 1 million UK lines (down from 1.5m in July 2026) are still using legacy copper services, including roughly 300,000 business premises (down from 350k).<\/div>\n

The eVAC is a last resort service that maintains a lot of the original functionality of those older lines, albeit while losing quite a few of its features and costing significantly more (partly to encourage those in this boat to get off it as quickly as they can). Under the original plan this would have only retained phone (voice) connectivity and NOT broadband, but as above, that did recently change.<\/p>\n

A couple of months ago Openreach<\/a> revealed that the eVAC<\/strong> (aka – WLR3 eVAC) solution would now, where \u201ctechnically possible<\/em>\u201c, also keep linked broadband services running for those who had bundled them with their legacy phone service (e.g. legacy copper ADSL<\/a> and hybrid fibre FTTC<\/a> broadband services). At the time we did query with Openreach why some lines might be able to carry broadband forward post-Jan 2027 and not others, although this was said to still be subject to ongoing development.<\/p>\n

The network operator has today published a new briefing<\/strong><\/a>, which provides a bit of additional technical insight into the problem, especially for people on Sub Loop Unbundled SMPF (shared) lines, which reflect a small number of alternative internet providers. But it also provides some extra background on the approach for standard lines (WLR) too.<\/p>\n

Openreach Statement<\/strong><\/p>\n

Openreach announced to industry on the 24th of September that we are developing the capability to preserve Broadband lines including SLU during migration to WLR (EVAc).<\/p>\n

\u2022 WLR3 (EVAc) doesn\u2019t support broadband like WLR3 (PSTN) does; there is no option to take WLR3 EVAc+FTTC<\/a> or WLR3 EVAc+SMPF<\/p>\n

\u2022 This is because FTTC<\/a> and SMPF rely on the presence of an underlying copper bearer. Under existing plans, if a voice line is migrated to WLR (EVAc), the broadband would be ceased and stop working.<\/p>\n

\u2022 We\u2019re aware that many end customers who may be migrated to WLR3 (EVAc) still use their broadband and may not understand the link between the PSTN closure and their broadband being impacted. Many of those end customers may rely on their broadband for telecare or other connectivity requirements.<\/p>\n

\u2022 To preserve the broadband for these types of end customer, we are developing a mechanism by which broadband services can continue working in a standalone state (with no linked WLR3 line), following the migration of WLR3 to WLR3 (EVAc), or the cease of the WLR3.<\/p>\n

\u2022 This will involve breaking the link between the broadband service and the WLR line during the process of migrating the voice, so that the broadband service remains working for all end customers.<\/p>\n

\u2022 This is a temporary measure designed to support PSTN closure. Broadband services left in products in line with withdrawal of WLR3 (EVAc) timescales.<\/p>\n

Key points<\/b><\/p>\n

\u2022 SLU SMPF broadband linked to a WLR line may remain active when the voice service moves to WLR3 (EVAc).<\/p>\n

\u2022 Voice and broadband services can be managed separately and do not necessarily need to be ceased together.<\/p>\n

\u2022 Continuity will depend on the individual line and technical configuration and cannot be guaranteed in every case.<\/p>\n

\u2022 WLR3 (EVAc) is a temporary safeguard, not a long-term alternative to migrating customers to an All-IP or fibre-based service.<\/p>\n

\u2022 The PSTN withdrawal timetable and existing migration expectations remain unchanged.<\/p><\/blockquote>\n

The briefing also reveals that Communications Providers (ISPs) can ask Openreach to cease a WLR3 voice line while preserving its associated SLU broadband as a standalone service (i.e. the \u201close voice, keep broadband<\/em>\u201d option). Openreach, however, emphasises that for now providers should continue to prioritise the migration of older services to alternate All IP (digital) products until the deadline.<\/p>\n

Retail providers will, however, be expected to submit requests to identify the lines, before the deadline, for where they wish Openreach to cease voice on their behalf so as to retain broadband. Openreach previously told ISPreview, somewhat tentatively, that EVAC + Broadband migrations probably won\u2019t take place until around mid-April 2027 onwards. So, none of this is going to happen suddenly, right on the deadline \u2013 it will be a gradual post-switch off transition.<\/p>\n

Just to remind people. Modern digital alternatives are available for both older ADSL<\/a> and FTTC broadband lines (e.g. SOGEA) from many Openreach based ISPs via the existing copper infrastructure. So you don’t have to wait for full fibre FTTP<\/a> to arrive or anything like that, before making the switch to a digital alternative.<\/p>\n

Lest we forget that the physical removal of copper lines is a much slower, separate, process that will take years to fully complete after FTTP<\/a> becomes available. Today we\u2019re talking more about the services that go over the top of those copper lines, rather than the physical infrastructure itself.<\/p>\n","protected":false},"excerpt":{"rendered":"

Network operator Openreach (BT) recently revealed that they would try to maintain broadband connectivity on old analogue UK phone lines that fail to go digital by the 31st January 2027. But they also included a caveat to say that this would only be maintained \u201cwhere technically possible\u201c. Today the operator revealed a bit more detail […]<\/p>\n","protected":false},"author":1,"featured_media":40830,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,55,69,81],"class_list":["post-48664","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-fttc","tag-bt-openreach","tag-voip"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/117564326457473047","error":""},"yoast_head":"\nOpenreach detail caveats with retaining broadband when analogue UK phones stop - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Network operator Openreach (BT) recently revealed that they would try to maintain broadband connectivity on old analogue UK phone lines that fail to go\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/11\/openreach-detail-caveats-with-retaining-broadband-when-analogue-uk-phones-stop.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Openreach detail caveats with retaining broadband when analogue UK phones stop - 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