{"id":48699,"date":"2026-11-10T00:01:32","date_gmt":"2026-11-10T00:01:32","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=48699"},"modified":"2026-11-09T15:15:47","modified_gmt":"2026-11-09T15:15:47","slug":"broadband-isp-virgin-media-uk-restrict-hub-4-router-access-over-security-fears","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/11\/broadband-isp-virgin-media-uk-restrict-hub-4-router-access-over-security-fears.html","title":{"rendered":"Broadband ISP Virgin Media UK restrict Hub 4 router access over security fears"},"content":{"rendered":"<p>Some customers of fixed broadband provider <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a>), such as those still using the operator&#8217;s older Hub 4 (Arris TG3492LG-VMB) router, have recently begun reporting to ISPreview that they&#8217;re no longer able to access the device&#8217;s web-based admin User Interface (UI) and are instead being faced with &#8220;<em>Unable to Connect<\/em>&#8221; messages. But the change is intentional.<!--more--><\/p>\n<p>The ability to access and thus configure your home broadband router is a critically important feature for many people, which is normally achieved by inputting an IP address into a web browser and then using the default login and password details supplied by your ISP to reach the admin interface (always change the password for this from the default). This is typically <em>http:\/\/192.168.100.1<\/em> (modem-only mode) or <em>http:\/\/192.168.0.1<\/em> on the <strong>Hub 4<\/strong>.<\/p>\n<p>Unfortunately, over the past few days we&#8217;ve seen a steadily rising number of complaints reach our inbox concerning the Hub 4 (special credit to Paul and Adrian for the earliest tips), which all state that customers with the aforementioned router can no longer access the device&#8217;s admin UI. The issue has also cropped up on social media, such as via <a href=\"https:\/\/www.reddit.com\/r\/VirginMedia\/comments\/1xotcbq\/i_cant_connect_to_the_router_settings_on_my_hub_4\/\" target=\"_blank\" rel=\"noopener\">Reddit<\/a>.<\/p>\n<p>Some of those complaining about the problem state that VMO2&#8217;s support teams have struggled to understand the issue customers are facing. The good news is that those in this boat aren&#8217;t going crazy and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> have confirmed to ISPreview that it&#8217;s a deliberate, if temporary, change to protect customers from a possible security vulnerability.<\/p>\n<blockquote class=\"bq1\"><p><strong>A <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> spokesperson said:<\/strong><\/p>\n<p>\u201cWhile there is no evidence that any vulnerability has been exploited within our systems, out of an abundance of caution we have temporarily disabled access to the web-based router settings on a small proportion of customers\u2019 <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wifi\">WiFi<\/a> hubs while we apply a patch. This will not impact a customer\u2019s <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wifi\">WiFi<\/a> connection and they can continue to use their broadband services as normal, while they can also continue to access their device&#8217;s settings through other means. We will apply the patch as soon as possible.\u201d<\/p><\/blockquote>\n<p>At this stage it&#8217;s unclear which specific security issue Virgin Media might be trying to defend against, although we&#8217;ve seen some speculation that the router&#8217;s interface may have been using some older PHP code (i.e. the <strong>PHP2Shell<\/strong> exploit that recently flooded the news could be a candidate).<\/p>\n<p>However, despite the above speculation, we&#8217;ve been unable to confirm whether this is actually the case. Virgin Media didn&#8217;t clarify when we asked and we weren&#8217;t aware of the Hub 4 using PHP before, but then nor do we have detailed knowledge of its internal software.<\/p>\n<p>Historically major broadband ISPs often take a long time to test, trial and then gradually deploy new firmware fixes for complex issues (partly because such work often involves third-party vendors). The suspicion is that it could take anything from a few weeks or longer before access can be restored to normal.<\/p>\n<p>In the meantime, some customers have been able to re-gain access by disconnecting the coax cable from their Hub 4 and doing a full hardware reset (pin hole press), which could be handy if you need to change something specific. But just remember that the restriction is likely to re-applied after reconnecting the coax and resetting the device.<\/p>\n<p>The catch here is that, without knowing the specific risk, we think it&#8217;s probably better to leave the router in its restricted state and await a proper fix. Finally, the &#8220;<em>other means<\/em>&#8221; mentioned above by VMO2 likely refers to the fact that customers can still control most of their Hub 4&#8217;s settings via the <strong>Virgin Media Connect App<\/strong> on iOS and Android devices.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some customers of fixed broadband provider Virgin Media (O2), such as those still using the operator&#8217;s older Hub 4 (Arris TG3492LG-VMB) router, have recently begun reporting to ISPreview that they&#8217;re no longer able to access the device&#8217;s web-based admin User Interface (UI) and are instead being faced with &#8220;Unable to Connect&#8221; messages. But the change [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20873,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[479,475],"class_list":["post-48699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-security","tag-virgin-media"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/117589213215627541","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Broadband ISP Virgin Media UK restrict Hub 4 router access over security fears - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Some customers of fixed broadband provider Virgin Media (O2), such as those still using the operator&#039;s older Hub 4 (Arris TG3492LG-VMB) router, have\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/11\/broadband-isp-virgin-media-uk-restrict-hub-4-router-access-over-security-fears.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP Virgin Media UK restrict Hub 4 router access over security fears - 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