{"id":48715,"date":"2026-11-11T00:01:00","date_gmt":"2026-11-11T00:01:00","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=48715"},"modified":"2026-11-10T16:20:17","modified_gmt":"2026-11-10T16:20:17","slug":"broadband-isp-talktalk-resume-sale-of-some-paused-services-to-new-uk-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2026\/11\/broadband-isp-talktalk-resume-sale-of-some-paused-services-to-new-uk-customers.html","title":{"rendered":"Broadband ISP TalkTalk resume sale of some paused services to new UK customers"},"content":{"rendered":"

Internet provider TalkTalk<\/a>, which back in the spring suddenly paused the sale of several products to new customers (e.g. hybrid fibre SOGEA \/ FTTC<\/a> broadband lines, Digital Voice, TV, SuperSafe and Total Home Wi-Fi), has informed ISPreview that they’ve now finally started to reintroduce some<\/em> of these.<\/p>\n

The original pause (here<\/a> and here<\/a>) came as a surprise but was later expressed as being part of the ISP’s long-running efforts to fully adopt the new Kraken customer management platform, which is a cloud-based operating system and customer information system (CIS) developed by Kraken Technologies (part of the Octopus Energy Group).<\/p>\n

NOTE:<\/strong> The original pause on new sales of the aforementioned services did not impact existing customers of these products.<\/div>\n

Since then a lot has happened, not least with respect to BT’s surprise c.\u00a3400m deal<\/a> (total cash impact) to acquire both TalkTalk<\/a>’s struggling consumer broadband ISP business and their PXC (PlatformX Communications) wholesale business from administration. But we’ll set that aside for now as it’s somewhat of a separate issue from the one we’re talking about today.<\/p>\n

The good news this week is that some of ISPreview’s readers (special credits to Joe) recently began spotting that TalkTalk<\/a> had begun selling their SOGEA \/ FTTC<\/a> (i.e. Fibre 35Mbps and Fibre 65Mbps) broadband packages to new customers again, which can usually be found in non-FTTP<\/a> enabled areas. Despite this, we have found their availability to still be a bit patchy in our own testing.<\/p>\n

Nevertheless, TalkTalk did confirm the development and also revealed how some of the other products and services that were temporarily paused have now also been restored for new customers, including TalkTalk TV and SuperSafe. But sadly, their Digital Voice (phone) and Total Home Wi-Fi services are currently still temporarily unavailable to new customers “while we complete the relevant journeys on Kraken<\/em>“.<\/p>\n

Given the pace of progress, we’d expect those final two products to be resuscitated back into life fairly soon.<\/p>\n","protected":false},"excerpt":{"rendered":"

Internet provider TalkTalk, which back in the spring suddenly paused the sale of several products to new customers (e.g. hybrid fibre SOGEA \/ FTTC broadband lines, Digital Voice, TV, SuperSafe and Total Home Wi-Fi), has informed ISPreview that they’ve now finally started to reintroduce some of these.<\/p>\n","protected":false},"author":1,"featured_media":42968,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[55,56,69,74],"class_list":["post-48715","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttc","tag-fttp","tag-bt-openreach","tag-talktalk"],"share_on_mastodon":{"url":"https:\/\/mastodon.social\/@ispreview\/117594873075925017","error":""},"yoast_head":"\nBroadband ISP TalkTalk resume sale of some paused services to new UK customers - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Internet provider TalkTalk, which back in the spring suddenly paused the sale of several products to new customers (e.g. hybrid fibre SOGEA \/ FTTC\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2026\/11\/broadband-isp-talktalk-resume-sale-of-some-paused-services-to-new-uk-customers.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP TalkTalk resume sale of some paused services to new UK customers - 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