{"id":5514,"date":"2014-02-17T11:44:26","date_gmt":"2014-02-17T11:44:26","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=5514"},"modified":"2014-02-17T11:45:40","modified_gmt":"2014-02-17T11:45:40","slug":"uk-isps-plusnet-sky-virgin-media-top-2014-home-broadband-genie-survey","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/02\/uk-isps-plusnet-sky-virgin-media-top-2014-home-broadband-genie-survey.html","title":{"rendered":"UK ISPs PlusNet, Sky and Virgin Media Top 2014 Home Broadband Survey"},"content":{"rendered":"

The results from the joint annual PC Advisor magazine and Broadband Genie Home Broadband Survey 2014 have been announced, which saw PlusNet<\/a> pick-up the award for ‘Best Broadband Provider’. Sky Broadband<\/a>, Gigaclear<\/a> and Virgin Media<\/a> also picked up some awards.<\/p>\n

<\/p>\n

PC Advisor<\/a> and Broadband Genie<\/a> used data from 10,000 survey responses, a “panel of industry experts” (i.e. the Editor of PC Advisor + BB Genie, the CEO of the Broadband Stakeholders group, sales director for business ISP Spitfire and the CEO of the Registered Digital Institute) and 8,000 speedtests to help them decide this year\u2019s winners.<\/p>\n

Overall PlusNet<\/a> scooped the main Best Broadband Provider<\/strong> gong, which was based largely on how 81% of their customers would recommend them. The ISP also achieved the highest customer service rating with 77% satisfied and came top in other areas too.<\/p>\n

Meanwhile Virgin Media<\/a> also came a close second after 82% of their customers said they were satisfied with the reliability and speed of Virgin’s connection, while 81% would recommend the ISP to somebody else. The other awards on the night were as follows.<\/p>\n

The Home Broadband Survey 2014 Awards<\/strong><\/span><\/p>\n

Best Broadband Provider<\/strong>: PlusNet<\/a>
\nRunners-up: Virgin Media<\/a><\/em><\/p>\n

Best Budget Provider<\/strong>: PlusNet
\nRunners-up: Tesco, TalkTalk<\/a><\/em><\/p>\n

Best Bundled Provider 2014<\/strong>: Sky Broadband<\/a>
\nRunners-up: BT<\/a>, TalkTalk<\/a><\/em><\/p>\n

Most Innovative ISP 2014<\/strong>: Gigaclear<\/a>
\nRunners-up: BT<\/a>, Gigler (CityFibre<\/a>), Kijoma<\/em><\/p>\n

Fastest Broadband Provider<\/strong>: Virgin Media
\nRunners-up: PlusNet<\/em><\/p><\/blockquote>\n

As usual, with the notable exception of the ‘Innovative’ category, the rest of the awards tended to only focus on the biggest broadband ISPs. Curiously it also included BE Broadband, which is now owned by Sky Broadband<\/a> and hasn’t been taking on any new customers for a while.<\/p>\n

Similarly BT<\/a> was noted as a runner-up in the Most Innovative category and one of the primary reasons, mentioned by PC Advisor\u2019s Editor-in-Chief, is because they have “continued to push the boundaries of speed and reliability, pushing out fibre to the home to increasing numbers of consumers<\/em>“. This perhaps overlooks that BT has abandoned their original native FTTP<\/a> roll-out target (here<\/a>) and recently made FTTP<\/a> on Demand (FoD) all but unaffordable to anybody except businesses and rich home owners (here<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"

The results from the joint annual PC Advisor magazine and Broadband Genie Home Broadband Survey 2014 have been announced, which saw PlusNet pick-up the award for ‘Best Broadband Provider’. Sky Broadband, Gigaclear and Virgin Media also picked up some awards.<\/p>\n","protected":false},"author":1,"featured_media":5515,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,418,416,84,66,74,415,475],"class_list":["post-5514","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-cityfibre","tag-gigaclear","tag-plusnet","tag-sky-broadband","tag-talktalk","tag-tesco-broadband","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nUK ISPs PlusNet, Sky and Virgin Media Top 2014 Home Broadband Survey - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The results from the joint annual PC Advisor magazine and Broadband Genie Home Broadband Survey 2014 have been announced, which saw PlusNet pick-up the\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2014\/02\/uk-isps-plusnet-sky-virgin-media-top-2014-home-broadband-genie-survey.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK ISPs PlusNet, Sky and Virgin Media Top 2014 Home Broadband Survey - 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