{"id":567,"date":"2012-03-30T12:02:16","date_gmt":"2012-03-30T11:02:16","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=567"},"modified":"2012-03-30T14:23:02","modified_gmt":"2012-03-30T13:23:02","slug":"bt-based-broadband-isps-struck-by-national-uk-outage","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html","title":{"rendered":"UPDATE3 BT Based Broadband ISPs Struck by National UK Outage"},"content":{"rendered":"

Several BT<\/a> based ISPs, including Zen Internet<\/a>, Eclipse Internet, PlusNet<\/a> and others, are reporting that “a significant number of our broadband customers lost connection to the internet<\/em>” this morning.
\n
\nThe outage, which hit shortly after 11am<\/strong> this morning, appears to have affected providers across the UK and there are conflicting reports about current service status. Zen Internet<\/a> states that their customers “suffered a brief disconnection but will have reconnected straight away<\/em>“. Most routers automatically reconnect after a dropped connection but experiences do vary. Meanwhile other ISPs note the problem as being unresolved \/ under investigation.<\/p>\n

UPDATE 12:33pm<\/strong><\/p>\n

The\u00a0“huge issue<\/em>” appears to be\u00a0affecting thousands of circuits<\/strong>\u00a0and some ISPs are reporting that the problem is coming out of BT<\/a>’s\u00a0Faraday<\/strong> (Hadleigh<\/em>) telephone exchange. The problem is affecting both 20CN (up to 8Mbps ADSL<\/a>) and 21CN lines.<\/p>\n

UPDATE 12:46pm<\/strong><\/p>\n

It seems as though this is indeed an unresolved issue as several ISPs report customers reconnecting and then being dropped again.<\/p>\n

UPDATE 1:35pm<\/strong><\/p>\n

Most broadband lines appear to be back online<\/strong>, albeit via “alternative routes<\/em>“, although PlusNet<\/a> claims that the “root cause of the problem remains unresolved<\/em>“. Some disconnections are likely to occur as ISPs work to rebalance their networks and correct for BT’s changes.<\/p>\n

AAISP<\/a> suggests that 4% of its customers were affected which, when applied nationally, could be quite significant. This has had a huge impact<\/strong> across multiple BT based broadband ISPs but not unbundled \/ LLU<\/a> services.<\/p>\n

UPDATE 2:21pm<\/strong><\/p>\n

BT claims that the underlying issue has now been fixed but as usual it can take awhile for broadband networks to balance out (see above).<\/p>\n","protected":false},"excerpt":{"rendered":"

Several BT based ISPs, including Zen Internet, Eclipse Internet, PlusNet and others, are reporting that “a significant number of our broadband customers lost connection to the internet” this morning.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[69],"class_list":["post-567","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-bt-openreach"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nUPDATE3 BT Based Broadband ISPs Struck by National UK Outage - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Several BT based ISPs, including Zen Internet, Eclipse Internet, PlusNet and others, are reporting that "a significant number of our broadband customers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UPDATE3 BT Based Broadband ISPs Struck by National UK Outage - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Several BT based ISPs, including Zen Internet, Eclipse Internet, PlusNet and others, are reporting that "a significant number of our broadband customers\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2012-03-30T11:02:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2012-03-30T13:23:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/03\\\/bt-based-broadband-isps-struck-by-national-uk-outage.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/03\\\/bt-based-broadband-isps-struck-by-national-uk-outage.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"UPDATE3 BT Based Broadband ISPs Struck by National UK Outage\",\"datePublished\":\"2012-03-30T11:02:16+00:00\",\"dateModified\":\"2012-03-30T13:23:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/03\\\/bt-based-broadband-isps-struck-by-national-uk-outage.html\"},\"wordCount\":275,\"commentCount\":3,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"keywords\":[\"Openreach\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/03\\\/bt-based-broadband-isps-struck-by-national-uk-outage.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/03\\\/bt-based-broadband-isps-struck-by-national-uk-outage.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/03\\\/bt-based-broadband-isps-struck-by-national-uk-outage.html\",\"name\":\"UPDATE3 BT Based Broadband ISPs Struck by National UK Outage - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"datePublished\":\"2012-03-30T11:02:16+00:00\",\"dateModified\":\"2012-03-30T13:23:02+00:00\",\"description\":\"Several BT based ISPs, including Zen Internet, Eclipse Internet, PlusNet and others, are reporting that \\\"a significant number of our broadband customers\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/03\\\/bt-based-broadband-isps-struck-by-national-uk-outage.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/03\\\/bt-based-broadband-isps-struck-by-national-uk-outage.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/03\\\/bt-based-broadband-isps-struck-by-national-uk-outage.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"UPDATE3 BT Based Broadband ISPs Struck by National UK Outage\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"UPDATE3 BT Based Broadband ISPs Struck by National UK Outage - ISPreview UK","description":"Several BT based ISPs, including Zen Internet, Eclipse Internet, PlusNet and others, are reporting that \"a significant number of our broadband customers","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html","og_locale":"en_GB","og_type":"article","og_title":"UPDATE3 BT Based Broadband ISPs Struck by National UK Outage - ISPreview UK","og_description":"Several BT based ISPs, including Zen Internet, Eclipse Internet, PlusNet and others, are reporting that \"a significant number of our broadband customers","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2012-03-30T11:02:16+00:00","article_modified_time":"2012-03-30T13:23:02+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"UPDATE3 BT Based Broadband ISPs Struck by National UK Outage","datePublished":"2012-03-30T11:02:16+00:00","dateModified":"2012-03-30T13:23:02+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html"},"wordCount":275,"commentCount":3,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"keywords":["Openreach"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html","name":"UPDATE3 BT Based Broadband ISPs Struck by National UK Outage - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"datePublished":"2012-03-30T11:02:16+00:00","dateModified":"2012-03-30T13:23:02+00:00","description":"Several BT based ISPs, including Zen Internet, Eclipse Internet, PlusNet and others, are reporting that \"a significant number of our broadband customers","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/03\/bt-based-broadband-isps-struck-by-national-uk-outage.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"UPDATE3 BT Based Broadband ISPs Struck by National UK Outage"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=567"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/567\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}