{"id":5783,"date":"2014-03-26T10:43:50","date_gmt":"2014-03-26T10:43:50","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=5783"},"modified":"2014-03-26T12:40:34","modified_gmt":"2014-03-26T12:40:34","slug":"isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html","title":{"rendered":"UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013"},"content":{"rendered":"<p><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a>&#8217;s home broadband packages generated the highest level of customer gripes during the final quarter of 2013. The data, which comes from <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>&#8217;s quarterly consumer complaints report, also revealed that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> were the worst for fixed phone providers, while Orange UK came bottom for mobile and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> also failed at Pay TV.<\/p>\n<p><!--more--><\/p>\n<p>Unfortunately the regulators report only includes a handful of the <strong>biggest providers<\/strong> (i.e. those that hold a market share of greater than 4%), which is largely because smaller operators don\u2019t tend to produce enough data for their output to be considered statistically meaningful.<\/p>\n<blockquote class=\"bq1\"><p><strong>Claudio Pollack, Director of <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>\u2019s Consumer Group, said:<\/strong><\/p>\n<p>&#8220;<em>This report acts as a significant incentive to providers to work to address issues driving complaints and deliver an improved quality of service to their customers.<\/em><\/p>\n<p><em>We\u2019re committed to giving consumers valuable information to help them choose a provider that best suits their needs. Consumer complaints also help us to identify where enforcement action is needed and ensure that providers comply with our rules<\/em>.&#8221;<\/p><\/blockquote>\n<h3><span style=\"color: #339966;\"><strong>Home Broadband Complaints<\/strong><\/span><\/h3>\n<p>Overall <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> took the crown from <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> and attracted the highest proportion of consumer complaints (0.32 complaints per 1000 customers) for their fixed line broadband products, although this must be taken in context because it represents an improvement from the score of 0.41 recorded during Q3 2013.<\/p>\n<p>Meanwhile <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> came a close second on 0.29, which is still a big improvement on 0.45 in the previous quarter. But the good news is that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a> (0.08) and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> (0.07) have held on to the trend of previous quarters by receiving the fewest complaints and overall the complaint volumes are continuing to fall.<\/p>\n<blockquote class=\"bq1\"><p><strong>Tom Mockridge, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a>\u2019s CEO, said: <\/strong><\/p>\n<p>&#8220;<em>Whilst we are pleased customers have told <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> we are better than BT, Sky and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a>, we believe we can do even more. We are always striving to improve and are working hard to deliver the best customer experience every time<\/em>.&#8221;<\/p><\/blockquote>\n<div align=\"center\"><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" alt=\"fixed_line_uk_broadband_isp_complaints_q4_2013\" src=\"http:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2014-internet-statistics\/fixed_line_uk_broadband_isp_complaints_q4_2013.gif\" \/><\/div>\n<h3><span style=\"color: #339966;\"><strong>Fixed Line Phone Complaints<\/strong><\/span><\/h3>\n<p>The same trend of decreasing complaint volumes can also be seen in the market for fixed line phone services where <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> generated the most complaints during the final quarter of 2013 (0.27 complaints per 1,000 customers), which is down from 0.31 three months earlier.<\/p>\n<div align=\"center\"><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" alt=\"fixed_line_phone_complaints_q4_2013\" src=\"http:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2014-internet-statistics\/fixed_line_phone_complaints_q4_2013.gif\" \/><\/div>\n<h3><span style=\"color: #339966;\"><strong>Mobile Complaints<\/strong><\/span><\/h3>\n<p>On the mobile operator front, EE&#8217;s sibling Orange UK generated above average complaints at 0.12 per 1,000 customers, which Ofcom claims has been &#8220;<em>largely driven by issues related to billing and complaints handling<\/em>&#8220;. EE\u2019s other sibling, T-Mobile, followed closely behind. Elsewhere Ofcom received the fewest complaints about <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a>, where once again the broad picture is of falling complaint volumes.<\/p>\n<div align=\"center\"><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" alt=\"mobile_operator_complaints_q4_2013\" src=\"http:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2014-internet-statistics\/mobile_operator_complaints_q4_2013.gif\" \/><\/div>\n<h3><span style=\"color: #339966;\"><strong>Pay TV Complaints<\/strong><\/span><\/h3>\n<p>BT will be pleased to note that, while it may still be the most complained about pay TV provider in the market, their volumes have notably decreased compared to the previous quarter (0.31 complaints per 1,000 subscribers vs 0.55 in Q3 2013). The complaints for BT TV were &#8220;<em>mainly related to service faults and billing<\/em>&#8220;.<\/p>\n<p>For the first time TalkTalk&#8217;s TV service has also been included in the results and they&#8217;re off to a bad start.<\/p>\n<div align=\"center\"><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" alt=\"pay_tv_complaints_q4_2013\" src=\"http:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2014-internet-statistics\/pay_tv_complaints_q4_2013.gif\" \/><\/div>\n<p><strong>UPDATE 12:40pm<\/strong><\/p>\n<p>Added a comment from <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> above.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BT and EE&#8217;s home broadband packages generated the highest level of customer gripes during the final quarter of 2013. The data, which comes from Ofcom&#8217;s quarterly consumer complaints report, also revealed that TalkTalk were the worst for fixed phone providers, while Orange UK came bottom for mobile and BT also failed at Pay TV.<\/p>\n","protected":false},"author":1,"featured_media":4493,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,405,36,66,34,74,475],"class_list":["post-5783","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-ee","tag-ofcom-regulation","tag-sky-broadband","tag-statistics","tag-talktalk","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"BT and EE&#039;s home broadband packages generated the highest level of customer gripes during the final quarter of 2013. The data, which comes from Ofcom&#039;s\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013 - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"BT and EE&#039;s home broadband packages generated the highest level of customer gripes during the final quarter of 2013. The data, which comes from Ofcom&#039;s\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2014-03-26T10:43:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-03-26T12:40:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/ngg_featured\/complaint_form_uk_isp_adr_ofcom_broadband.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"450\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013\",\"datePublished\":\"2014-03-26T10:43:50+00:00\",\"dateModified\":\"2014-03-26T12:40:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html\"},\"wordCount\":525,\"commentCount\":3,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/ngg_featured\\\/complaint_form_uk_isp_adr_ofcom_broadband.jpg\",\"keywords\":[\"Awards\",\"BT\",\"EE\",\"Ofcom Regulation\",\"Sky Broadband\",\"Statistics\",\"TalkTalk\",\"Virgin Media\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html\",\"name\":\"UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013 - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/ngg_featured\\\/complaint_form_uk_isp_adr_ofcom_broadband.jpg\",\"datePublished\":\"2014-03-26T10:43:50+00:00\",\"dateModified\":\"2014-03-26T12:40:34+00:00\",\"description\":\"BT and EE's home broadband packages generated the highest level of customer gripes during the final quarter of 2013. The data, which comes from Ofcom's\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/ngg_featured\\\/complaint_form_uk_isp_adr_ofcom_broadband.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/ngg_featured\\\/complaint_form_uk_isp_adr_ofcom_broadband.jpg\",\"width\":450,\"height\":300},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2014\\\/03\\\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013 - ISPreview UK","description":"BT and EE's home broadband packages generated the highest level of customer gripes during the final quarter of 2013. The data, which comes from Ofcom's","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html","og_locale":"en_GB","og_type":"article","og_title":"UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013 - ISPreview UK","og_description":"BT and EE's home broadband packages generated the highest level of customer gripes during the final quarter of 2013. The data, which comes from Ofcom's","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2014-03-26T10:43:50+00:00","article_modified_time":"2014-03-26T12:40:34+00:00","og_image":[{"width":450,"height":300,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/ngg_featured\/complaint_form_uk_isp_adr_ofcom_broadband.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013","datePublished":"2014-03-26T10:43:50+00:00","dateModified":"2014-03-26T12:40:34+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html"},"wordCount":525,"commentCount":3,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/ngg_featured\/complaint_form_uk_isp_adr_ofcom_broadband.jpg","keywords":["Awards","BT","EE","Ofcom Regulation","Sky Broadband","Statistics","TalkTalk","Virgin Media"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html","name":"UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013 - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/ngg_featured\/complaint_form_uk_isp_adr_ofcom_broadband.jpg","datePublished":"2014-03-26T10:43:50+00:00","dateModified":"2014-03-26T12:40:34+00:00","description":"BT and EE's home broadband packages generated the highest level of customer gripes during the final quarter of 2013. The data, which comes from Ofcom's","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/ngg_featured\/complaint_form_uk_isp_adr_ofcom_broadband.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/ngg_featured\/complaint_form_uk_isp_adr_ofcom_broadband.jpg","width":450,"height":300},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/03\/isps-bt-ee-uk-attract-home-broadband-complaints-q4-2013.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"UPD ISPs BT and EE Attract Most Home Broadband Complaints in Q4 2013"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/5783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=5783"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/5783\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/4493"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=5783"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=5783"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=5783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}