{"id":6963,"date":"2014-06-13T10:45:08","date_gmt":"2014-06-13T09:45:08","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=6963"},"modified":"2014-06-13T10:52:19","modified_gmt":"2014-06-13T09:52:19","slug":"sky-virgin-talktalk-plusnet-scoop-uk-isp-simplifydigital-2014-awards","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/06\/sky-virgin-talktalk-plusnet-scoop-uk-isp-simplifydigital-2014-awards.html","title":{"rendered":"Sky, Virgin, TalkTalk and PlusNet Scoop UK ISP Simplifydigital 2014 Awards"},"content":{"rendered":"

Comparison site Simplifydigital.co.uk has announced the winners of their annual 2014 Customer Choice Awards, which saw all of the biggest broadband ISPs, except BT<\/a> and EE<\/a>, win various categories based on their levels of customer satisfaction. But sadly you won’t find any smaller ISPs listed.<\/p>\n

<\/p>\n

Apparently the results were largely based on a survey of 2,911 customers, which ran from Thursday 8th May to Thursday 15th May 2014. A series of standardised questions with multi-point scales were then used to gauge satisfaction in four areas: Overall service, customer support, reliability and value for money.<\/p>\n

Overall the survey found that 74% of respondents were generally satisfied with their ISP, while 71% were satisfied with the reliability of their service and satisfaction with customer support was 67%. But only 57% were satisfied with their provider\u2019s value for money.<\/p>\n

The 2014 Winners<\/strong><\/span><\/p>\n

Plusnet<\/a><\/strong><\/p>\n

\u2022 Best Value Broadband & Phone Provider<\/strong><\/p>\n

70% of Plusnet<\/a> phone & broadband customers rated their service as good\/excellent value for money<\/p>\n

\u2022 Best Customer Service<\/strong><\/p>\n

74% of Plusnet<\/a> customers rated the provider as good\/excellent for quality of customer service<\/p>\n

Sky Broadband<\/a><\/strong><\/p>\n

\u2022 Best TV, Broadband & Phone Provider<\/strong><\/p>\n

77% of Sky TV, broadband & phone customers rated their provider as good\/excellent for overall service
\n
\nTalkTalk<\/a><\/strong><\/p>\n

\u2022 Best Value Broadband, Phone & TV Provider<\/strong><\/p>\n

54% of TalkTalk<\/a> TV, broadband & phone customers rated their service as good\/excellent value for money<\/p>\n

Virgin Media<\/a><\/strong><\/p>\n

\u2022 Best Superfast Broadband & Phone Provider<\/strong><\/p>\n

83% of Virgin Media<\/a> fibre broadband and home phone customers rated their provider as good\/excellent for overall service<\/p>\n

\u2022 Innovation Award<\/strong><\/p>\n

Awarded to Virgin Media<\/a> by a panel of Simplifydigital “industry experts”, for their “ground-breaking” Quad Play bundles launched on 29th May 2014.<\/p><\/blockquote>\n

But as usual you won’t find any smaller ISPs being mentioned above because most of the big commercial comparison sites shun them, which is a shame since many smaller providers (e.g. Zen Internet<\/a>, AAISP etc.) tend to have a good reputation for quality.<\/p>\n

Similarly it was good to see Virgin Media launch its new quad-play bundles but they weren’t especially “ground-breaking<\/em>” (TalkTalk<\/a> has been offering bundles with mobile add-ons for a while etc.). Cityfibre<\/a>’s FTTP<\/a> deal with Sky and TalkTalk or perhaps UK Broadband Ltd’s launch of wireless ISP Relish in London (ok.. their second attempt) would arguably have been more suitable.<\/p>\n

We’re also unsure why TalkTalk won the Best Value Broadband, Phone & TV Provider<\/strong> gong, were the rest really worse than a score of 54%? Surely somebody most of done better if the survey average\u00a0for “value for money” was 57%.<\/p>\n","protected":false},"excerpt":{"rendered":"

Comparison site Simplifydigital.co.uk has announced the winners of their annual 2014 Customer Choice Awards, which saw all of the biggest broadband ISPs, except BT and EE, win various categories based on their levels of customer satisfaction. But sadly you won’t find any smaller ISPs listed.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150],"class_list":["post-6963","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-awards"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nSky, Virgin, TalkTalk and PlusNet Scoop UK ISP Simplifydigital 2014 Awards - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Comparison site Simplifydigital.co.uk has announced the winners of their annual 2014 Customer Choice Awards, which saw all of the biggest broadband ISPs,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2014\/06\/sky-virgin-talktalk-plusnet-scoop-uk-isp-simplifydigital-2014-awards.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sky, Virgin, TalkTalk and PlusNet Scoop UK ISP Simplifydigital 2014 Awards - 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