{"id":7245,"date":"2014-07-22T12:04:23","date_gmt":"2014-07-22T11:04:23","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=7245"},"modified":"2014-07-22T12:05:48","modified_gmt":"2014-07-22T11:05:48","slug":"low-uk-incomes-still-holding-back-home-broadband-adoption","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/07\/low-uk-incomes-still-holding-back-home-broadband-adoption.html","title":{"rendered":"Low UK Incomes Still Holding Back Home Broadband Adoption"},"content":{"rendered":"<p>A second study from the UK telecoms regulator today, which looks at the affordability of communication services, reveals that the majority of consumers view phone, mobile and Internet connectivity as &#8220;<em>essential<\/em>&#8221; and (86%) &#8220;<em>never had difficulties meeting the costs<\/em>&#8221; of such connectivity. But the story is different for those on lower incomes.<\/p>\n<p><!--more--><\/p>\n<p>According to <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>&#8217;s study (<a href=\"http:\/\/stakeholders.ofcom.org.uk\/market-data-research\/other\/cross-media\/affordability\/\" target=\"_blank\">here<\/a>), 74% of the minority that have had difficulties paying for communications services have been careful about spending while managing their communications costs and 45% even cut back on luxuries, while 36% opt for cheaper goods or services. Similarly 7% of consumers, particularly those in <strong>low income households<\/strong>, said they would like to have broadband but don\u2019t because of the cost.<\/p>\n<p>In fairness broadband services in the United Kingdom are some of the cheapest in the world, with the likes of Primus Saver and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> offering related packages for around a couple of pounds per month. Unfortunately the reality is usually a little bit more complicated than that because the cheapest services almost universally still require you to pay approximately \u00a316 per month for phone Line Rental, which means shelling out roughly \u00a320 for both; difficult if you&#8217;re only just scraping by on a few quid.<\/p>\n<p>On the other hand some operators, such as <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a>, offer a <strong>Basic Line Rental<\/strong> option from the equivalent of <strong>\u00a35.10 a month<\/strong> for those on state benefits etc. Some ISPs, such as <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> and a few true fibre optic (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ftth\">FTTH<\/a>\/P\/B) providers, are also able to do away with the phone service altogether but their broadband packages are often more at the premium than budget end of the market. For many it may\u00a0seem easier buy a cheap Mobile Broadband equipped tariff, although these often suffer from meagre usage allowances (especially when Tethering to a computer or tablet etc.).<\/p>\n<blockquote class=\"bq1\"><p><strong>Claudio Pollack, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>\u2019s Consumer Group Director, said:<\/strong><\/p>\n<p>&#8220;<em>While it\u2019s encouraging that the majority of people don\u2019t experience difficulties paying for their communications services, it\u2019s important that help is available for those who do. We\u2019re working to ensure that all consumers can benefit from the communications services which are most important for modern life<\/em>.&#8221;<\/p><\/blockquote>\n<p>The regulator said they were working to tackle the situation by improving links between debt charities and ISPs in order to &#8220;<em>encourage them to be more responsive to the changing circumstances of consumers<\/em>&#8220;, while also doing more to raise awareness of affordable deals and conducting reports such as the one above.<\/p>\n<p>The forthcoming introduction of an <strong>easier switching process<\/strong> between broadband and phone providers will also help, although this won&#8217;t even be completed for another year and ISPs will then be given time to launch it. It\u2019s worth remembering that state benefits have been cut back a lot in recent years, while many incomes have also suffered, yet the cost of line rental continues to rise.<\/p>\n<p>Never the less the real cost of living problem comes from how much you spend on food, water, taxes and energy etc. But it&#8217;s always worth remembering that having Internet access gives you the ability to do a lot of things more cheaply, which means it can effectively pay for itself.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A second study from the UK telecoms regulator today, which looks at the affordability of communication services, reveals that the majority of consumers view phone, mobile and Internet connectivity as &#8220;essential&#8221; and (86%) &#8220;never had difficulties meeting the costs&#8221; of such connectivity. But the story is different for those on lower incomes.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[36,34],"class_list":["post-7245","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-ofcom-regulation","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Low UK Incomes Still Holding Back Home Broadband Adoption - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A second study from the UK telecoms regulator today, which looks at the affordability of communication services, reveals that the majority of consumers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2014\/07\/low-uk-incomes-still-holding-back-home-broadband-adoption.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Low UK Incomes Still Holding Back Home Broadband Adoption - 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