{"id":8021,"date":"2014-11-10T08:04:33","date_gmt":"2014-11-10T08:04:33","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=8021"},"modified":"2014-11-10T08:05:58","modified_gmt":"2014-11-10T08:05:58","slug":"virgin-medias-censorship-tool-bodges-uk-customers-internet-traffic","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2014\/11\/virgin-medias-censorship-tool-bodges-uk-customers-internet-traffic.html","title":{"rendered":"Virgin Media&#8217;s Censorship Tool Bodges UK Customers Internet Traffic"},"content":{"rendered":"<p>Cable operator <a class=\"shortlink shortlink-65\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" target=\"_blank\" rel=\"nofollow\" title=\"virgin media\">Virgin Media<\/a> has issued a brief apology after an unspecified number of their customers suffered problems accessing websites due to a fault with the ISPs Web Safe (Parental Control) service, which uses network-level filtering to block &#8220;<em>potentially age-inappropriate websites<\/em>&#8221; from the eyes of children.<\/p>\n<p><!--more--><\/p>\n<p>The Government requires that all of the country&#8217;s largest broadband ISPs offer customers an &#8220;<em>enforced<\/em>&#8221; option about whether or not to enable similar network-level filtering solutions and the majority of subscribers generally choose not to use it.<\/p>\n<p>But in this case even those whom had specifically elected not to enable <a class=\"shortlink shortlink-65\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" target=\"_blank\" rel=\"nofollow\" title=\"virgin media\">Virgin Media<\/a>&#8217;s <strong>Web Safe<\/strong> service were also suddenly finding their access being obstructed due to an unusual fault with the same system, with the first angry reports coming in at around 5-6pm on Saturday (8th Nov 2014).<\/p>\n<p>Customers <a href=\"http:\/\/community.virginmedia.com\/t5\/Up-to-30Mb-Speed\/An-error-occurred-during-a-connection-to-websafe-virginmedia-com\/td-p\/2542313\/page\/2\" target=\"_blank\">complained<\/a> that their attempts to browse various websites were instead being forwarded by the providers DNS servers to <em>https:\/\/websafe.virginmedia.com\/select?originalURL=&#8230;<\/em> (i.e. the ISPs Web Safe filtering system), which then promptly returned an SSL error (&#8220;<em>Secure Connection Failed<\/em>&#8220;). The problem appeared to affect websites sporadically, with some like Google and Facebook working fine and most others throwing up the error.<\/p>\n<p>Furthermore customers who called Virgin Media to complain were initially greeted by an automated message that simply advised them to reboot their routers, which obviously didn&#8217;t work because the problem was at the ISPs end. The ISP eventually coughed up to the issue at around 8pm (<a href=\"http:\/\/community.virginmedia.com\/t5\/News\/Web-Safe-8-11-2014\/td-p\/2542539\" target=\"_blank\">here<\/a>) and it was\u00a0finally resolved by early Sunday morning.<\/p>\n<blockquote class=\"bq1\"><p><strong>A Virgin Media support agent said:<\/strong><\/p>\n<p>&#8220;<em>I&#8217;m pleased to confirm that this was fixed last night.<\/em><\/p>\n<p><em>Please accept our apologies for the inconvenience caused<\/em>.&#8221;<\/p><\/blockquote>\n<p>Virgin Media&#8217;s WebSafe filter is DNS based and so the ISPs more informed customers were able to work around the problem by swapping to different <strong>Domain Name Servers<\/strong>, such as <strong>OpenDNS<\/strong> or Google&#8217;s own <strong>Public DNS<\/strong>. People who already use one of the non-ISP DNS alternatives were naturally not affected by the providers fault.<\/p>\n<p>One interesting outcome of the recent problems is how some subscribers have informed ISPreview.co.uk that they will no longer be using Web Safe.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cable operator Virgin Media has issued a brief apology after an unspecified number of their customers suffered problems accessing websites due to a fault with the ISPs Web Safe (Parental Control) service, which uses network-level filtering to block &#8220;potentially age-inappropriate websites&#8221; from the eyes of children.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[473,479,475],"class_list":["post-8021","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-censorship","tag-security","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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