{"id":9830,"date":"2015-08-03T14:15:07","date_gmt":"2015-08-03T13:15:07","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=9830"},"modified":"2015-08-03T14:16:07","modified_gmt":"2015-08-03T13:16:07","slug":"error-triggers-google-play-apps-refund-for-virgin-media-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html","title":{"rendered":"Error Triggers Google Play Apps Refund for Virgin Media Customers"},"content":{"rendered":"<p>Customers of cable operator <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> (Liberty Global), specifically those who were able to make purchases via Google Play using their account with the broadband provider, can expect to receive a refund from Internet search giant because apparently the system was never supposed to work in the way it did.<\/p>\n<p><!--more--><\/p>\n<p>Back in June we revealed that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> was ending their long standing relationship with Google and instead intending to migrate customers on to their own in-house email platform (<a href=\"http:\/\/www.ispreview.co.uk\/index.php\/2015\/06\/virgin-media-uk-preps-google-email-migration-to-own-brand-platform.html\" target=\"_blank\">here<\/a>), although the move affected more than email.<\/p>\n<p>During the start of the relationship with Google, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> agreed on which services were to be made available to their customers and these included Google Email, Contacts, Google Talk and Tasks, as well as some additional services like Google Drive or purchases via Google Play. But there was a complication.<\/p>\n<blockquote class=\"bq1\"><p><strong>Virgin Media Statement<\/strong><\/p>\n<p>&#8220;<em>Due to an error within Google\u2019s systems, some of our customers have been able to make purchases via Google Play using their Virgin Media account. As we migrate our customers away from Google, any of these services or purchases will not be available to you if purchased this way.<\/em><\/p>\n<p><em>To address this, Google are contacting those of you with these additional services, via email, and asking for you to submit your details so they can process a refund for any eligible services or purchases.<\/em>&#8220;<\/p><\/blockquote>\n<p>Apparently Virgin Media is not referenced directly in this email (Google instead use the generic term &#8220;<em>Google Apps for ISP account<\/em>&#8220;) and so some might mistake it for junk or phishing SPAM, although it&#8217;s actually a genuine request. Meanwhile Virgin Media state that such purchases are entirely a matter for Google and their customers because they have no visibility of what content or apps might have been purchased.<\/p>\n<p>Customers who are unsure where they stand might want to give Google&#8217;s related email address a mail: <strong>playrefund@google.com<\/strong> .<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers of cable operator Virgin Media (Liberty Global), specifically those who were able to make purchases via Google Play using their account with the broadband provider, can expect to receive a refund from Internet search giant because apparently the system was never supposed to work in the way it did.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[475],"class_list":["post-9830","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Error Triggers Google Play Apps Refund for Virgin Media Customers - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of cable operator Virgin Media (Liberty Global), specifically those who were able to make purchases via Google Play using their account with the\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Error Triggers Google Play Apps Refund for Virgin Media Customers - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Customers of cable operator Virgin Media (Liberty Global), specifically those who were able to make purchases via Google Play using their account with the\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2015-08-03T13:15:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-08-03T13:16:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2015\\\/08\\\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2015\\\/08\\\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Error Triggers Google Play Apps Refund for Virgin Media Customers\",\"datePublished\":\"2015-08-03T13:15:07+00:00\",\"dateModified\":\"2015-08-03T13:16:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2015\\\/08\\\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html\"},\"wordCount\":326,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"keywords\":[\"Virgin Media\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2015\\\/08\\\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2015\\\/08\\\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2015\\\/08\\\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html\",\"name\":\"Error Triggers Google Play Apps Refund for Virgin Media Customers - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"datePublished\":\"2015-08-03T13:15:07+00:00\",\"dateModified\":\"2015-08-03T13:16:07+00:00\",\"description\":\"Customers of cable operator Virgin Media (Liberty Global), specifically those who were able to make purchases via Google Play using their account with the\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2015\\\/08\\\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2015\\\/08\\\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2015\\\/08\\\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Error Triggers Google Play Apps Refund for Virgin Media Customers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Error Triggers Google Play Apps Refund for Virgin Media Customers - ISPreview UK","description":"Customers of cable operator Virgin Media (Liberty Global), specifically those who were able to make purchases via Google Play using their account with the","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html","og_locale":"en_GB","og_type":"article","og_title":"Error Triggers Google Play Apps Refund for Virgin Media Customers - ISPreview UK","og_description":"Customers of cable operator Virgin Media (Liberty Global), specifically those who were able to make purchases via Google Play using their account with the","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2015-08-03T13:15:07+00:00","article_modified_time":"2015-08-03T13:16:07+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Error Triggers Google Play Apps Refund for Virgin Media Customers","datePublished":"2015-08-03T13:15:07+00:00","dateModified":"2015-08-03T13:16:07+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html"},"wordCount":326,"commentCount":0,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"keywords":["Virgin Media"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html","name":"Error Triggers Google Play Apps Refund for Virgin Media Customers - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"datePublished":"2015-08-03T13:15:07+00:00","dateModified":"2015-08-03T13:16:07+00:00","description":"Customers of cable operator Virgin Media (Liberty Global), specifically those who were able to make purchases via Google Play using their account with the","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/08\/error-triggers-google-play-apps-refund-for-virgin-media-customers.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Error Triggers Google Play Apps Refund for Virgin Media Customers"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/9830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=9830"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/9830\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=9830"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=9830"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=9830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}