Shell Energy Website
HQ: Warwick, Warwickshire, England |
Tel: 01926 320 700 |
ISPA (
?): No |
Complaints Firm (
?): Ombudsman Services
NOTE: The monthly prices below show the total cost INCLUDING any
Line Rental charge, as required by the ASA (
here). Please see our '
Optional Broadband' category for packages that exclude the
Line Rental Cost.
Cheapest Package (Scroll down for 'Premium')
Monthly Price + Line Rental
-
£19.99
Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)
Special Price Offers (*)
-
18 Month Discount
Discount length or offers applied to the monthly price above
Included Vouchers / Gifts
-
None
Special bill credits, vouchers or other promotions with the package
Setup Fee
-
£0.00
One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge **
Contract
-
18 Months
The length of time, in months, you commit to a service before you can leave
Max Download Speed
-
17Mbps
Maximum or typical download speed in Megabits per second
Average Download Speed
-
11Mbps
Average peak time download speed in Megabits per second
Max Upload Speed
-
1Mbps
Maximum or typical upload speed in Megabits per second
Average Upload Speed
-
1Mbps
Average peak time upload speed in Megabits per second
Monthly Usage Allowance
-
Unlimited
Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use
Extra Usage (Per GigaByte)
-
£0.00
Cost of each additional GigaByte downloaded (over the usage allowance)
Included Router / Modem
-
Yes
The hardware necessary to get a connection
Included Phone Calls
-
Standard Call Rates
Included (free) phone call minutes (standard rates = pay-as-you-go)
Optional TV Service
-
No
Does ISP offer TV (IPTV) packages?
Optional Mobile Service
-
No
Does ISP offer Mobile Phone tariffs?
New Connection Fee
-
£60.00
Standard charge made when joining a broadband ISP for the first time (i.e. usually for a new broadband line)
Migration Fee
-
£0.00
Charge made when switching (migrating) into this ISP from another
Extras
-
Voice Phone Calling
Extra service features included in the price you pay
Premium Package - Benchmark Approx £30 - £40 Monthly
Monthly Price + Line Rental
-
£19.99
Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)
Special Price Offers (*)
-
18 Month Discount
Discounts or caveats applied to the monthly price (*)
Included Vouchers / Gifts
-
None
Special bill credits, vouchers or other promotions with the package
Setup Fee
-
£0.00
One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge **
Contract
-
18 Months
The length of time, in months, you commit to a service before you can leave
Max Download Speed
-
17Mbps
Maximum or typical download speed in Megabits per second
Average Download Speed
-
11Mbps
Average peak time download speed in Megabits per second
Max Upload Speed
-
1Mbps
Maximum or typical upload speed in Megabits per second
Average Upload Speed
-
1Mbps
Average peak time upload speed in Megabits per second
Monthly Usage Allowance
-
Unlimited
Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use
Extra Usage (Per GigaByte)
-
£0.00
Cost of each additional GigaByte downloaded (over the usage allowance)
Included Router / Modem
-
Yes
The hardware necessary to get a connection
Included Phone Calls
-
Standard Call Rates
Included (free) phone call minutes (standard rates = pay-as-you-go)
Optional TV Service
-
No
Does ISP also offer optional TV (IPTV) packages?
Optional Mobile Service
-
No
Does ISP also offer optional Mobile Phone tariffs?
New Connection Fee
-
£60.00
Standard charge made when joining a broadband ISP for the first time (i.e. usually only for a brand new broadband line)
Migration Fee
-
£0.00
Charge made when switching (migrating) into this ISP from another
Extras
-
Voice Phone Calling
Extra service features included in the price you pay