Shell Energy Fixed Line Broadband ISP Details

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Shell Energy Website

HQ: Warwick, Warwickshire, England | Tel: 01926 320 700 | ISPA (?): No | Complaints Firm (?): Ombudsman Services

Other Shell Energy Categories:
Standard Broadband, Superfast Broadband
Broadband Types (?): ADSL, ADSL2+, FTTC
Service Status:
Twitter: https://twitter.com/firstutility
Facebook: https://www.facebook.com/FirstUtilityUK/
New Line Install Cost **: £60.00
Network Availability: Significant National Coverage
Related Content: Shell-Energy Reviews | News

NOTE: The monthly prices below show the total cost INCLUDING any Line Rental charge, as required by the ASA (here). Please see our 'Optional Broadband' category for packages that exclude the Line Rental Cost.

Cheapest Package (Scroll down for 'Premium')

Monthly Price + Line Rental

£16.99 (*19.99)

Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)

Special Price Offers (*)

18 Month Discount

Discount length or offers applied to the monthly price above

Included Vouchers / Gifts

None

Special bill credits, vouchers or other promotions with the package

Setup Fee

£0.00

One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge **

Contract

18 Months

The length of time, in months, you commit to a service before you can leave

Max Download Speed

17Mbps

Maximum or typical download speed in Megabits per second

Average Download Speed

11Mbps

Average peak time download speed in Megabits per second

Max Upload Speed

1Mbps

Maximum or typical upload speed in Megabits per second

Average Upload Speed

1Mbps

Average peak time upload speed in Megabits per second

Monthly Usage Allowance

Unlimited

Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use

Extra Usage (Per GigaByte)

£0.00

Cost of each additional GigaByte downloaded (over the usage allowance)

Included Router / Modem

Yes

The hardware necessary to get a connection

Included Phone Calls

Standard Call Rates

Included (free) phone call minutes (standard rates = pay-as-you-go)

Optional TV Service

Does ISP offer TV (IPTV) packages?

Optional Mobile Service

Does ISP offer Mobile Phone tariffs?

New Connection Fee

£60.00

Standard charge made when joining a broadband ISP for the first time (i.e. usually for a new broadband line)

Migration Fee

£0.00

Charge made when switching (migrating) into this ISP from another

Extras

Voice Phone Calling

Extra service features included in the price you pay

Premium Package - Benchmark Approx £30 - £40 Monthly

Monthly Price + Line Rental

£16.99 (*19.99)

Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)

Special Price Offers (*)

18 Month Discount

Discounts or caveats applied to the monthly price (*)

Included Vouchers / Gifts

None

Special bill credits, vouchers or other promotions with the package

Setup Fee

£0.00

One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge **

Contract

18 Months

The length of time, in months, you commit to a service before you can leave

Max Download Speed

17Mbps

Maximum or typical download speed in Megabits per second

Average Download Speed

11Mbps

Average peak time download speed in Megabits per second

Max Upload Speed

1Mbps

Maximum or typical upload speed in Megabits per second

Average Upload Speed

1Mbps

Average peak time upload speed in Megabits per second

Monthly Usage Allowance

Unlimited

Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use

Extra Usage (Per GigaByte)

£0.00

Cost of each additional GigaByte downloaded (over the usage allowance)

Included Router / Modem

Yes

The hardware necessary to get a connection

Included Phone Calls

Standard Call Rates

Included (free) phone call minutes (standard rates = pay-as-you-go)

Optional TV Service

Does ISP also offer optional TV (IPTV) packages?

Optional Mobile Service

Does ISP also offer optional Mobile Phone tariffs?

New Connection Fee

£60.00

Standard charge made when joining a broadband ISP for the first time (i.e. usually only for a brand new broadband line)

Migration Fee

£0.00

Charge made when switching (migrating) into this ISP from another

Extras

Voice Phone Calling

Extra service features included in the price you pay

Information Key

* Ofcom ADR:
Ofcom approved Alternative Dispute Resolution (ADR) scheme for handling customer complaints
* ISPA Member:
The UK Internet Service Providers Association offers extra consumer protection
* Telephone:
Customer service or sales telephone number for the ISP
* Suppliers:
Providers that supply the ISP with some or all of its connectivity solutions
* Broadband Technology:
Methods the ISP will use to get you online
* Service Status Feed:
Displays any problems or maintenance occurring with the ISP

Additional Information

Most ISPs charge an extra 'Connection Fee' of around £25-50 when taking broadband for the first time or up to around £100 for a new phone line install; a small fee can also apply when switching between ISPs. Many extra costs can also be hidden, more on those here: Exposing Hidden and Confusing UK Broadband ISP Charges.

Note, we try to make sure that all of the prices displayed include VAT at 20%, though some ISPs conceal this. The 'Cheapest' package shows the normal service price, except when a discount lasts 6 months+.

Broadband speed will vary depending on certain factors such as line quality, line length, network congestion and fair use policies (FUP).