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Information Key
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Shell Energy Website
HQ: Warwick, Warwickshire, England | Tel: 01926 320 700 | ISPA (?): No | Complaints Firm (?): Ombudsman Services
Shell Energy UK ISP Logo Image
NOTE: The monthly prices below show the total cost INCLUDING any Line Rental charge, as required by the ASA (here). Please see our 'Optional Broadband' category for packages that exclude the Line Rental Cost.
 Cheapest Package (Scroll down for 'Premium')
Monthly Price + Line Rental
-
£19.99
Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)
Special Price Offers (*)
-
18 Month Discount
Discount length or offers applied to the monthly price above
Included Vouchers / Gifts
-
None
Special bill credits, vouchers or other promotions with the package
Setup Fee
-
£0.00
One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge **
Contract
-
18 Months
The length of time, in months, you commit to a service before you can leave
Max Download Speed
-
17Mbps
Maximum or typical download speed in Megabits per second
Average Download Speed
-
11Mbps
Average peak time download speed in Megabits per second
Max Upload Speed
-
1Mbps
Maximum or typical upload speed in Megabits per second
Average Upload Speed
-
1Mbps
Average peak time upload speed in Megabits per second
Monthly Usage Allowance
-
Unlimited
Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use
Extra Usage (Per GigaByte)
-
£0.00
Cost of each additional GigaByte downloaded (over the usage allowance)
Included Router / Modem
-
Yes
The hardware necessary to get a connection
Included Phone Calls
-
Standard Call Rates
Included (free) phone call minutes (standard rates = pay-as-you-go)
Optional TV Service
-
No
Does ISP offer TV (IPTV) packages?
Optional Mobile Service
-
No
Does ISP offer Mobile Phone tariffs?
New Connection Fee
-
£60.00
Standard charge made when joining a broadband ISP for the first time (i.e. usually for a new broadband line)
Migration Fee
-
£0.00
Charge made when switching (migrating) into this ISP from another
Extras
-
Voice Phone Calling
Extra service features included in the price you pay

 Premium Package - Benchmark Approx £30 - £40 Monthly
Monthly Price + Line Rental
-
£19.99
Total monthly fee including 20% VAT and Line Rental (value in brackets is the normal price after discounts, see below)
Special Price Offers (*)
-
18 Month Discount
Discounts or caveats applied to the monthly price (*)
Included Vouchers / Gifts
-
None
Special bill credits, vouchers or other promotions with the package
Setup Fee
-
£0.00
One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge **
Contract
-
18 Months
The length of time, in months, you commit to a service before you can leave
Max Download Speed
-
17Mbps
Maximum or typical download speed in Megabits per second
Average Download Speed
-
11Mbps
Average peak time download speed in Megabits per second
Max Upload Speed
-
1Mbps
Maximum or typical upload speed in Megabits per second
Average Upload Speed
-
1Mbps
Average peak time upload speed in Megabits per second
Monthly Usage Allowance
-
Unlimited
Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use
Extra Usage (Per GigaByte)
-
£0.00
Cost of each additional GigaByte downloaded (over the usage allowance)
Included Router / Modem
-
Yes
The hardware necessary to get a connection
Included Phone Calls
-
Standard Call Rates
Included (free) phone call minutes (standard rates = pay-as-you-go)
Optional TV Service
-
No
Does ISP also offer optional TV (IPTV) packages?
Optional Mobile Service
-
No
Does ISP also offer optional Mobile Phone tariffs?
New Connection Fee
-
£60.00
Standard charge made when joining a broadband ISP for the first time (i.e. usually only for a brand new broadband line)
Migration Fee
-
£0.00
Charge made when switching (migrating) into this ISP from another
Extras
-
Voice Phone Calling
Extra service features included in the price you pay
Information Key
* Ofcom ADR:
Ofcom approved Alternative Dispute Resolution (ADR) scheme for handling customer complaints
* ISPA Member:
The UK Internet Service Providers Association offers extra consumer protection
* Telephone:
Customer service or sales telephone number for the ISP
* Suppliers:
Providers that supply the ISP with some or all of its connectivity solutions
* Broadband Technology:
Methods the ISP will use to get you online
* Service Status Feed:
Displays any problems or maintenance occurring with the ISP
Additional Information
Most ISPs charge an extra 'Connection Fee' of around £25-50 when taking broadband for the first time or up to around £100 for a new phone line install; a small fee can also apply when switching between ISPs. Many extra costs can also be hidden, more on those here: Exposing Hidden and Confusing UK Broadband ISP Charges.

Note, we try to make sure that all of the prices displayed include VAT at 20%, though some ISPs conceal this. The 'Cheapest' package shows the normal service price, except when a discount lasts 6 months+.

Broadband speed will vary depending on certain factors such as line quality, line length, network congestion and fair use policies (FUP).
 Latest UK ISP News
 Cheapest Superfast Broadband ISPs
  • Hyperoptic £21.00 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • SSE £22.00
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited (FUP)
    Gift: None
  • Post Office £22.90 (*37.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | Compare More ISPs
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