BT Gigabit Broadband ISP Details

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Information Key

⇆ Speedtest

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BT Website

HQ: London, England | Tel: 0800 800 150 | UK Support: Yes | ISPA Member (?): Yes

Other BT Categories:
Superfast Broadband, Ultrafast Broadband, Gigabit Broadband
➤ Complaints Firm: (?) Communications Ombudsman (Ombudsman Services)
➤ Ofcom 2018 Speed Code: (?) Yes
➤ Ofcom Auto Compensation: (?) Yes
➤ Availability: Significant National Coverage
➤ Social Tariff: Yes
➤ Underlying Networks: Openreach
➤ Service Pages: Service Status , Facebook , Twitter
➤ Related Content: BT Reviews

Network Coverage: National (UK)

Pricing Policy: Prices rise each year on 31st March by £3 for broadband and £1.50 for mobile. Out-of-bundle services are subject to an annual 5% increase.

Cheapest Gigabit (1Gbps) Package

Monthly Price

£44.99

Total monthly fee inc. 20% VAT.

Impact of Pricing Policy

Increases to £47.99pm on 1st April 2025 and £50.99pm on 1st April 2026

Shows the impact of mid-contract price hikes, where applicable.

Special Price Offers

None

Discount length or offers applied to the monthly price above

Monthly Post Contract Price

£64.99

Monthly fee payable after your first contract term and discounts have ended - inc. 20% VAT.

Included Vouchers / Gifts

£50 BT Reward Card

Bill credits, vouchers or other promotions with the package

Setup Fee

£0.00

One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge

Contract

24 Months

Length of time you commit to a service before you can leave

Broadband Tech

FTTP (FTTH / FTTB)

Broadband connection technologies supported by package

Advertised Download Speed

900Mbps

Average peak time download speed in Megabits per second

Advertised Upload Speed

110Mbps

Average peak time upload speed in Megabits per second

Monthly Usage Allowance

Unlimited

Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy)

Included Router / Modem

Yes

The hardware necessary to get a connection

Included Phone Calls

None

Included (free) phone call minutes (standard rates = pay-as-you-go)

Optional TV Service

Yes

Does ISP also offer optional TV (IPTV) packages?

Optional Mobile Service

Yes

Does ISP also offer optional Mobile Phone tariffs?

Extras

Email, Email Anti-Virus, Email Anti-Spam, Webmail, FREE Wi-Fi (Hotspots), Parental Controls, Native IPv6, Online Storage, Internet Security (Anti-Virus etc.)

Extra service features included in the price you pay

ISPs often show an 'average speed' (median as measured at peak time - ASA Rule) and so speeds may appear to be below 1Gbps, thus we consider anything in the 700-1100Mbps range to be "gigabit" class. Where an ISP doesn't show an average then we may use an estimate of 900Mbps+ for Gigabit packages (Why Buying Gigabit Broadband Doesn't Always Deliver 1Gbps).

Information Key

* Ofcom ADR:
Ofcom approved Alternative Dispute Resolution (ADR) scheme for handling customer complaints
* ISPA Member:
The UK Internet Service Providers Association offers extra consumer protection
* Telephone:
Customer service or sales telephone number for the ISP
* Underlying Network:
The physical network infrastructure provider that underpins an ISP
* Broadband Technology:
Methods the ISP will use to get you online
* Service Status Feed:
Displays any problems or maintenance occurring with the ISP

Additional Information

Most ISPs charge an extra 'Connection Fee' of around £25-100 when taking broadband for the first time; a small fee can also apply when switching between ISPs and other costs can be hidden in the small print.

We try to make sure that all of the prices displayed include VAT at 20%, though some ISPs conceal this. The 'Cheapest' package shows the normal service price, except when a discount lasts for the first contract term.

Broadband speed will vary depending on certain factors such as ISP network congestion, home network congestion, fair use policies (FUP) and router capability etc.

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