NOW Superfast Broadband ISP Details

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Information Key

⇆ Speedtest

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HQ: Greater London, England | Tel: ? | UK Support: Partial | ISPA Member (?): Yes

Other NOW Categories:
Superfast Broadband, Ultrafast Broadband
➤ Complaints Firm: (?) Communications Ombudsman (Ombudsman Services)
➤ Ofcom 2018 Speed Code: (?) No
➤ Ofcom Auto Compensation: (?) No
➤ Availability: Significant National Coverage
➤ Underlying Networks: Openreach
➤ Service Pages: Facebook , Twitter
➤ Related Content: NOW Reviews

Network Coverage:

Pricing Policy: Prices may vary during your contract

Cheapest Superfast (24Mbps+) Package

Monthly Price + Line Rental

£23.00

Total monthly fee inc. 20% VAT.

Impact of Pricing Policy

Prices may vary during your contract

Shows the impact of mid-contract price hikes, where applicable.

Special Price Offers

24 Month Discount

Discount length or offers applied to the monthly price above

Monthly Post Contract Price

£43.00

Monthly fee payable after your first contract term and discounts have ended - inc. 20% VAT.

Included Vouchers / Gifts

None

Special bill credits, vouchers or other promotions with the package

Setup Fee

£0.00

One-off total that usually covers activation, install and hardware (+postage). New lines may attract an extra charge

Contract

24 Months

Length of time you commit to a service before you can leave

Broadband Tech

FTTC (VDSL2)

Broadband connection technologies supported by package.

Advertised Download Speed

61Mbps

Average peak time download speed in Megabits per second

Advertised Upload Speed

15Mbps

Average peak time upload speed in Megabits per second

Monthly Usage Allowance

Unlimited

Total amount of GigaBytes that you can download per month (FUP = Fair Use Policy). Off-Peak periods cover late-night use

Included Router / Modem

Yes

The hardware necessary to get a connection

Included Phone Calls

None

Included (free) phone call minutes (standard rates = pay-as-you-go)

Optional TV Service

Yes

Does ISP offer TV (IPTV) packages?

Optional Mobile Service

Does ISP offer Mobile Phone tariffs?

Extras

Internet Security (Anti-Virus etc.)

Extra service features included in the price you pay

NOTE: Sky's prices may change during contract.

NOTE: If an ISP doesn't show an 'average speed' then we use these Down/Up Mbps estimates for ADSL (20/1 = 10/1), FTTC (40/10 = 36/9, 55/10 = 50/9, 80/20 = 66/18) and G.fast / FTTP (160/30 = 145/29, 330/50 = 300/49) on Openreach's network.

Information Key

* Ofcom ADR:
Ofcom approved Alternative Dispute Resolution (ADR) scheme for handling customer complaints
* ISPA Member:
The UK Internet Service Providers Association offers extra consumer protection
* Telephone:
Customer service or sales telephone number for the ISP
* Suppliers:
Providers that supply the ISP with some or all of its connectivity solutions
* Broadband Technology:
Methods the ISP will use to get you online
* Service Status Feed:
Displays any problems or maintenance occurring with the ISP

Additional Information

Most ISPs charge an extra 'Connection Fee' of around £25-100 when taking broadband for the first time; a small fee can also apply when switching between ISPs. Many extra costs can also be hidden, more on those here: Exposing Hidden and Confusing UK Broadband ISP Charges.

Note, we try to make sure that all of the prices displayed include VAT at 20%, though some ISPs conceal this. The 'Cheapest' package shows the normal service price, except when a discount lasts 6 months+.

Broadband speed will vary depending on certain factors such as line quality, line length, network congestion and fair use policies (FUP).

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