Andrews & Arnold Reviews

I've been through a few ISPs (NTL - Virgin, Vispa, Origin, ... can't remember all). AAISP have to be the best especially for support and service. The few pounds extra compared to others is well worth it.

Got all I wanted here, FTTP, IPv6 and VoIP with my old landline number ported over. And folk with the time to help me understand. I'm well pleased.

(If you don't know already all landline telephones in the UK are due to be made VoIP in 4 years time. Openreach are taking the current copper telephone cables out of service.)

I can only reiterate what the other reviews on here have mentioned. A&A were incredible in helping me get connected. I'm amazed I've never heard of them before. They are excellent and I can not recommend them enough!

After an exceptionally painful experience with BT during lockdown, A&A were a breeze to deal with. Got through within minutes and speaking to Michael actually felt human and real for once. Real as it should be when speaking to someone over the phone. I didn't have to speak to random untrained agents, being put on hold, listening to scripted generic responses, constantly being transferred around in a call centre everytime.

Michael at A&A helped me navigate the minefield of installing a new line with Openreach and within weeks I was up and running! It was a site to behold, 3 Openreach vans, one being a cherry picker, 4 engineers, my building looked like a construction site!

Avoid any large corporations such as BT, they are all about mass numbers and profits. With the amount of negative reviews here I’m surprised they are still allowed to operate. They should be thoroughly investigated due to mal-practice and their catastrophic failures.

A&A are absolutely amazing and will LISTEN to your individual circumstance. Can't recommend them enough!

Honest and communicative about my order and transparent about what they provide. A world of difference from my previous ISP. I’ve now moved to their FTTP Home 160Mbps service which has been flawless, looking forward to them launching their higher speed options.

I have now moved to their Home 1 FTTP service & continue to be extremely pleased with all aspects. My 2016 review is quoted below.
'The connection is consistently fast and stable and service superb from dedicated truthful individuals within a company that allows them be so.
Having dealt with AAISP for some years over a VOIP number and SIP2SIM for a local charity , my own SIP2SIMs and later a BT Business Broadband Voice number ported in, I knew that they could be trusted with the next phase of my escape from BT. This was to take over BT residential line, port the number to VOIP and take over BT Business Broadband ADSL upgrading to FTTC. This went very smoothly as AAISP are adept at dealing with vagaries of BT systems and even make detailed progress track-able on their control pages.
Keeping numbers without interruption was essential and achieved as expected.
It is extremely reassuring to know that help, should it be needed, is available quickly and directly avoiding call-centres, scripts and marketing-speak.'

To overcome the limitations of CG-NAT IP provision on EE's 4G network, I use Andrews and Arnold's L2TP service. This gives me a fixed IP address which allows me to port forward to a home server.
The service is priced fairly in my view and has been rock solid both in speed and connection reliability.
Customer service is rather clunky. Much of the self service is accessed by two separate login portals, which themselves are different to the connection details for the L2TP service. Thankfully a lot of the service "just works" which means the extra time taken to reset my password for each forgotten login, is minimal!
My overall impression is that this is a service run by geeks for geeks and focusses on value and performance over pretty CS portals. That is fine by me.

AAISP are definitely the best ISP out there if you need solid dependability and reliability. Their sales and support teams, all of whom know their entire systems inside out, are more than happy to get stuck into any problem or request you could possibly send them.

I recently moved house and was reminded again exactly why I choose to stay with AAISP. The ability to overlap line installs between new and old house was absolutely vital, allowing me to plan my move so much better.

At the new house BT continually cancelled install appointments, but sales were able to pin them down to an expedited date. Support staff were happy to put my new line onto an additional account temporarily so I could test and make sure everything was working, before my equipment got moved across.

Definitely the best choice I could ever have made for such a vital service, could you imagine trying to do any of that with BT?!

Having used AAISP at multiple rural sites I would consider them one of the elite ISPs. Yes they're more expensive than your budget provider, but you get what you pay for. If you have a problem they'll promptly do what they can to resolve it.

Have we had faults and downtime, yes, plenty. The vast majority due to the ageing Openreach copper network. For this A&A provide bonding. While a fault on one line is resolved you can keep working. Even inherited complex faults have eventually been resolved by A&A thanks to their comprehensive line monitoring and persistence with Openreach. All without having to chase them or spend ages trying to get through to someone for updates. They provide effective, prompt, support via email as well as phone.

Paying for simple can be absolutely worth it when a service is important to your ability to conduct business.

A&A aren't for everyone but I'd have wasted a lot more of my life if they didn't exist.

I was suggested AAISP by a local friend after I had been complaining about how terrible it was working with the big players in the market (Sky, Virgin, BT, etc). He suggested I go with AAISP. It's been great. Granted it's been a few months only, but instant response to queries. I get automated emailers if the line will be down (total of about 5 minutes so far). Really nice helpful guys working on it.

If you are sick of the bad service, then it's time to switch to these lads. It's a tiny bit more expensive, but significantly more "worth it"

No BS service, very stable and consistent connection, simple packages, sales people who are actively interested in your experience, and support that gets things done immediately.

I have had an ongoing battle with ISP's and BT Openreach for years. Uno failed to get BT Openreach to fix an intermittent fault, neither did IDNet. My line speed was approx 50M down, often teetering below this, but according to them "in tolerance" when tested. I live about 200 yards from the cabinet so I knew I should get better speeds. As an ex BT engineer I suspected a bad pair given the intermittent problem. When the line was re-profiled by Openreach the problem would disappear for a couple of weeks, until line rates crashed, step by step, to approx 18M down. This would result in a call, every month to get the line profiling reset, restoring the line speed.
Both Uno and IDNet were so reluctant to pass the fault onto BTOpenreach (testing in tolerance) which was a useless approach given the intermittent nature of the problem.
I am now with A&A. Since joining A&A got BT out to me 4 times. The fourth visit solved the problem by providing a new pair which is what I suspected all along.
My line speed is now a very stable 70M down.
Thank you A&A for:
- making Openreach do their job.
- persevering and listening to me.