Posted: 12th Jan, 2020
By:
coffeefix
Title: Great ISP
I decided to go with Aquiss because it is one of the few providers that seem to offer FTTP at a very competitive price with straightforward pricing and free setup. I no longer require a home phone and was therefore looking for a FTTP provider and liked the fact that Aquiss pricing is great value and doesn't require a ridiculously long initial contract. I hadn't had FTTP before but everything went smoothly on the Aquiss side (Openreach had to come out a few times to get everything sorted) so overall I'm really pleased with the service. Speeds and pings are great and I love the customer portal, being able to see things you don't get with other providers such as exact usage, broadband login logs and other technical information. I supplied my own router, which to me is another plus as I had one that I wanted to use and again Aquiss sent me all the information I needed to get that up and running. Would definitely recommend, especially if you lean to the more technical side. Sales and support have also been useful and very fast to reply to any questions I've had.
Time With Provider: 2 Months
Package Name:
Time With Provider: 2 Months
Package Name:
Value
Speed
Support
Services
Posted: 11th Jan, 2020
By:
sunnywx
Title: Recommend ISP
I needed a new ISP quickly as my old one was stopping there email service. Aquiss seemed to fit the bill. I was not disappointed. When I had speed problems they got Openreach to sort it very quickly. Support is excellent.
Time With Provider: 3 Years
Package Name:
Time With Provider: 3 Years
Package Name:
Value
Speed
Support
Services
Posted: 09th Jan, 2020
By:
ChrisBazeley
Title: Fear not - go with Aquiss!
I'm a rural user in a community that badly needs IT help. Because I have a reputation as the local computer 'whizz-kid' I find myself lumbered with the design, hosting and maintenance of around 2 dozen small websites. My reputation far exceeds my capabilities so being with Aquiss is a true life-saver with their totally peerless customer support and faultless service provision, Fear not - go with Aquiss!
Time With Provider: 10 Weeks
Package Name:
Time With Provider: 10 Weeks
Package Name:
Value
Speed
Support
Services
Posted: 08th Jan, 2020
By:
Bacchus
I've been with Martin since Aquiss started, and before, pre-Aquiss. I've never found the need to move on as the service Acquiss supplies is as good as the best and much better than most.
Over the years I've been with many other ISPs and all were found to be wanting in some areas. Acquiss supplies excellent and responsive support for the rare times one needs it, sometimes it's simply because I've forgotten something but they are always ready with advice.
Acquiss lines are as fast as they can be. I used their ADSL for many before switching to Virgin cable but Aquiss retain all the rest of my services, hosting my domain names, website, FTP and Mail services. As soon as their FTTC and FTTH catch up with Virgin for speed and prices I will be glad to transfer my broadband line back.
Time With Provider: 20 Years
Package Name: Cloud hosting, domain hosting
Over the years I've been with many other ISPs and all were found to be wanting in some areas. Acquiss supplies excellent and responsive support for the rare times one needs it, sometimes it's simply because I've forgotten something but they are always ready with advice.
Acquiss lines are as fast as they can be. I used their ADSL for many before switching to Virgin cable but Aquiss retain all the rest of my services, hosting my domain names, website, FTP and Mail services. As soon as their FTTC and FTTH catch up with Virgin for speed and prices I will be glad to transfer my broadband line back.
Time With Provider: 20 Years
Package Name: Cloud hosting, domain hosting
Value
Speed
Support
Services
Posted: 08th Jan, 2020
By:
alfredocarta
Title: Best ISP ever!
I love this supplier, I have never had any issue with the connection and the customer service has always been responsive and helpful! I love this company.Thanks so much.
Time With Provider: 3 Years
Package Name:
Time With Provider: 3 Years
Package Name:
Value
Speed
Support
Services
Posted: 07th Jan, 2020
By:
giliken
Title: Best ISP
I have had the good fortune of being with Aquiss for many years. Their service is simply the very best. If you need help their call desk answers almost immediately! Anyone looking to change to a good reliable ISP need look no further further than Aquiss.
Time With Provider: 6 Years
Package Name:
Time With Provider: 6 Years
Package Name:
Value
Speed
Support
Services
Posted: 07th Jan, 2020
By:
NerdlandBart
With so many providers pushing bundles it is refreshing to just get unrestricted /29 IPv4 and /56 IPv6 with freedom to pick your own configuration. In the rare cases that I have needed to ask questions, responses have been fast, helpful and personal. The connection is highly available, has throughput close to the maximum advertised and low latency to the UK and international sites I need.
Time With Provider: 3 Years
Package Name: Family unlimited fibre option 2
Time With Provider: 3 Years
Package Name: Family unlimited fibre option 2
Value
Speed
Support
Services
Posted: 07th Jan, 2020
By:
kallehlol
Title: Great service
Fantastic provider ticks all the boxes and so much more Martin is a credit to the industry.
Time With Provider: 9 Months
Package Name: FTTC
Time With Provider: 9 Months
Package Name: FTTC
Value
Speed
Support
Services
Posted: 23rd Aug, 2019
By:
Marti4578
Title: Terrible service
After leaving for the first time due to the Attitude of the MD Martin Pitt I decided to give him another go. Everything has been fine but I had 2 issues with the Service slowing down due to upload apparently this is normal and well I've not noticed it before with other services. The second issue I had was with the Speed. I had to upload the details via bt Speedtest as per. Well after several speed tests that Aquiss had logged incorrectly incidentally one was well below the threshold Martin tells me that he won't be logging a call to BT to take a look. He then explained that he's running the network at 50% due to a load been added to the network. I'll be leaving as soon as possible and if you read this before you sign up I'd seriously consider your options. He just comes across as not interested in helping customers and he's the owner. I should have stayed away as its a very expensive service for the service that is received. Such a shame because at first it was great. Nevermind I'll be getting a better deal and service elsewhere.
Right to Reply (RtR) Response by Aquiss (DO NOT REMOVE)
Related Rule(s) - http://www.ispreview.co.uk/rules.shtml#3
Time With Provider: 1 Years
Package Name:
Right to Reply (RtR) Response by Aquiss (DO NOT REMOVE)
Related Rule(s) - http://www.ispreview.co.uk/rules.shtml#3
Dear Martin,
Let’s correct the version of events. We have not logged anything incorrectly. You started to report a speed issue that your downloads were crippled when uploading. We asked you to complete a BT speedtest, the tester as you know was erroring or reporting some erroneous results. Then yesterday, 22nd August 2019, you sent in a valid result that fell within the acceptable range for your line. You were then advised until that test fails, we are unable to proceed at this time to raise with Openreach. This was unacceptable to you.
As I’ve personally explained to you twice yesterday, we are not running our network at 50%. I explained to you we have actually doubled our backhaul capacity recently, thus the network loads are operating no higher than at 50% capacity at peak times. That’s completely different to how you are portraying things. My only fault is giving you knowledge to commercial backend operations as part of the fault finding process.
Your personal views of myself aside, past and present, both here and in direct tickets, we have maintained an open dialogue throughout, 40 ticket replies over a 5 day period. Is that someone who is not interested?
Martin Pitt
Managing Director
Let’s correct the version of events. We have not logged anything incorrectly. You started to report a speed issue that your downloads were crippled when uploading. We asked you to complete a BT speedtest, the tester as you know was erroring or reporting some erroneous results. Then yesterday, 22nd August 2019, you sent in a valid result that fell within the acceptable range for your line. You were then advised until that test fails, we are unable to proceed at this time to raise with Openreach. This was unacceptable to you.
As I’ve personally explained to you twice yesterday, we are not running our network at 50%. I explained to you we have actually doubled our backhaul capacity recently, thus the network loads are operating no higher than at 50% capacity at peak times. That’s completely different to how you are portraying things. My only fault is giving you knowledge to commercial backend operations as part of the fault finding process.
Your personal views of myself aside, past and present, both here and in direct tickets, we have maintained an open dialogue throughout, 40 ticket replies over a 5 day period. Is that someone who is not interested?
Martin Pitt
Managing Director
Time With Provider: 1 Years
Package Name:
Value
Speed
Support
Services
Posted: 09th Sep, 2018
By:
Guest
I don't usually take the time to write reviews (shame on me) but I've been with Aquiss for a decade now (originally at my parents' place and more recently at my new house) and it's never been anything less than excellent. I think their pricing is fair and I always get the best speeds on offer in our area (consistently 80 Mbits download and 20 Mbits upload). I think what sets Aquiss apart from other ISPs (in my experience at least) is their support: they're very proactive at reaching out to customers with announcements and news, and they go above and beyond when it comes to troubleshooting problems. I simply wouldn't have a connection at my new house without their help as BT and Openreach kept screwing things up and it needed a company with experience, expertise and a personal touch to resolve my specific set of issues. I'd highly recommend giving them a call and seeing if they can offer a suitable service :)
Time With Provider: 10 Years
Package Name: Broadband: Family Unlimited Fibre
Time With Provider: 10 Years
Package Name: Broadband: Family Unlimited Fibre
Value
Speed
Support
Services
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