Reviews » Broadband Fixed Line » 

Shell Energy Reviews

Sponsored
☰ Login   /   Signup ⚲ Search
3 Reviews
Value
Speed
Support
Services
Posted: 16th May, 2019    By: Mihir Shah
Avoid at all cost. Broadband did not start on the day it was promised. I had to call them everyday for six days for follow up. No one ever bothered to call me to provide an update on the status of my complaint.
Asked them to terminate my contract since there was deficiency in their service.
Their complaints team is even worse, an extremely rude person called me and said If I wanted to exit I must pay £279. He also threatened to pass my details to Debt Collectors (even before sending the bill and before attempting to take money from my account by direct debit). Service finally started on 8th day. Now stuck for 18 months with this bunch of idiots.
When I called them on 9th day for compensation they offered me £10.00 when it should be £35.00 (£5 per day) as per below Ofcom guidelines.
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know
Have raised another complaint, if they do not agree with the compensation amount will take them to Ombudsman.

Time With Provider: 1 Weeks
Package Name: Superfast Broadband
Value
Speed
Support
Services
Posted: 10th May, 2019    By: Worrab
Title: Muppetry
Oh Dear. This is a nightmare! Their tech support says they can't do SMTP (mail) forwarding. Neither do they appear to have webmail. It's only a day into service with them so maybe this will change but for now I have no outgoing email and a somewhat ineffectual support who TBH seem to be clueless.

I'm sure they can do this - if only I could find someone who actually knew something

UPDATE: Three weeks in. The speed achieved is about half the offer speed - 36Mbps rather than the 55-75 I'm paying for. Any complaint about speed simply triggers their standard pro-forma "things to check" response. Their router stubbornly reports a 40Mbps connection. They do insecure mail forwarding - I ended up using Mailjet instead. My regard for their tech support remains low. Why can't these guys employ someone who (a) knows something and (b) is empowered to do something constructive.

Time With Provider: 3 Weeks
Package Name:
Value
Speed
Support
Services
Posted: 07th Sep, 2017    By: zofbtb
Was very happy with Uno's ADSL but needed more speed with the family using up a lot of bandwidth. No "Talk Fibre" here so looked around at options. Narrowed it down to First Utility or Zen (who had a good offer a few weeks ago) or Cloudscape. The Quidco cash back, savings with their gas and electric and the promise of no increases during the contract swung it.

I am getting very close to the expected 38Mbps / 10Mbps. I'm using my own router (PPPOE, VLAN ID 101, 802.1p 1, login and password from calling 01926328002). Theirs is a Technicolor 588v2.

First Utility's broadband is based off TalkTalk wholesale.

Time With Provider:
Package Name:
Value
Speed
Support
Services
Promotion
Cheapest Superfast ISPs
  • Hyperoptic £18.00 (*22.00)
    Avg. Speed 30Mbps, Unlimited
    Gift: Code: SPRING19
  • Vodafone £21.00 (*23.00)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • TalkTalk £22.50
    Avg. Speed 36Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • SSE £23.00 (*33.00)
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
Prices inc. Line Rental | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. BT (2386)
  2. FTTP (1963)
  3. FTTC (1582)
  4. Broadband Delivery UK (1538)
  5. Politics (1321)
  6. Openreach (1318)
  7. Business (1168)
  8. Statistics (1028)
  9. Mobile Broadband (952)
  10. FTTH (948)
  11. Fibre Optic (933)
  12. Ofcom Regulation (865)
  13. Wireless Internet (854)
  14. 4G (836)
  15. Virgin Media (799)
  16. Sky Broadband (572)
  17. TalkTalk (551)
  18. EE (547)
  19. Vodafone (460)
  20. Security (391)
Shell Energy - Broadband Fixed Line Rated 2.3333333333333335 / 5 based on 3 reviews. | Review Me
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules