KCOM Reviews

Eclipse has been a solid, dependable ISP for over 3 years now, and until recently I have had little reason to speak with them - I paid the fair monthly price and received good connectivity (for where I live). I don't use their email or webspace options, just their connectivity.

In comparison to previous ISPs they seem to deliver higher performance over the long distance I am from the exchange.

But 3 months ago my connection was lost and it has taken significant investigation by BT OpenReach to finally locate the issue and repair it.

During this time I have worked closely with the Eclipse customer service team and was allocated a senior technical manager. I have found them to always be pleasant, polite and above all intelligent. Once past the standard tests and instruction they have come up with sound recommendations for tests to try and next steps to refine the search or rule out specific possibilities.

They have had the patience of saints working through BT Wholesale and BT OpenReach to get this issue escalated and resolved. I found it amazing how many issues with connections, the cabinet and cables BT found along the way. My router sync speed increased from 2meg to nearly 3 meg as a result - its amazing how poor some of the BT lines actually are, especially out of towns/cities.

With Eclipse I have always spoken to someone smart who understands what is going who is willing to help and go that extra mile to move things forward. Even when the BT OpenReach team has spoken to Eclipse they have been impressed, occassionally admitting that the Eclipse person knows as much (or more) than they do.

I would not hesitate to recommend Eclipse to others looking for a more advanced ISP who understand things way above the average low-cost box shifter.

I just need BT to get fiber out to the cabinet (or house) now to get anything faster :-)

I joined Eclipse four years ago, they stopped doing my 'package' and said I had to sign up to another which I did. Now I am going abroad and have cancelled the contract they have taken my start date as that of the new contract not the original......... so I have been a full paying customer for over four years and they have dumped a £50 early termination penalty on me and a £25 BT line termination fee on me too........... they make me sick,they are no more that thieves!!!!!!!!!!

Cant complain.

Eclipse have to be the worst provider next to Sky I've ever met and the most awkward to get rid of. In order to cancel the service you must Write to the "by post" to their address which always somehow gets lost. They cap their speeds if you actually start to use their "unlimited" package. and shut any calls that you open without contact. The speeds are variable between hopeless and useless.

Never go with them, the first month is an illusion just wait until the third....

I have just changed my home connection from Sky to Eclipse as work pays for the line and they use Eclipse.

My line is now syncing 1Mb faster than it was previously and I can pretty much max out the upload and download capabilities at any time of day which keeps me and the kids happy, and the fact I dont pay for it myself is a bonus. :)

I have been a customer of Eclipse since their early days and I'm still very satisfied with the service.

decent service, no complaints.

We have been using Eclipse for one of our remote offices for the last month and speeds have been stable and fast which is a vast improvement on the previous connection.

We will be moving our other 3 remote offices over as well if the service continues.

Not had any problems so far so cant comment about the support, but customer service has been good so hopefully there will be no problems there.

Been a top service so far - 6 months.

We provide IT services and support for a number of clients and use Eclipse DSL lines for the majority of our customer base. We have found Eclipse to be very reliable and when we have experienced issues with any of our DSL connections the Technical Support has been 2nd to none.

I would certainly recommend Eclipse to anyone looking for a professional & reliable service at a reasonable price. We will be using then when installing new connections for customers.