Optify Reviews

Worst customer service, no internet for over 2 days now. They have no clue. Customer service agents won't escalate the call to manager. They are very well trained NOT to pass the calls and piss off the customer...should GET NO STARS

I don't usually write reviews, but I've been so fed up with this company and have had such bad service that this is the only way to get to them.

I have used several broadband companies such as BT, Sky, Virgin media and TalkTalk but none comes close to being as bad as this small company. I'm in a hospital accommodation with poor mobile signal so I'm restricted to using the WiFi here, and my God is it an absolute pain to get any work done.

Do you rely on zoom calls for work? Forget about it. The WiFi constantly drops and you get a "poor connection" warning every 3 minutes.

Do you use a laptop and use it in different parts of your room? Fat chance you'll get any work done. If you even move 30cm away from one area of the room, the WiFi cuts off immediately and you have to move back (literally 30cm) to re-establish connection.

I've tried phoning their line, which is supposedly 24/7 - the first time I eventually got through, the man hung up after explaining what was going on. The second time, I couldn't get through and any attempt after that was wishful thinking.

I emailed them a while ago, both directly using their official email AND the form on the website but still haven't received a response... how can they expect to provide any service or rectify any issues?

Optify are perhaps the worst internet provider in the UK. I would advise to avoid at all costs. Do not feed this despicable company.

Support phone number gets redirected to a ‘call overflow service’ who just take your details - you will never get a call back. Any emails to their support will not get a response either.

They also operate under the name ‘Wifinity’ but the experience is identical.

After 20+ phone calls, 10+ emails, and 0 call backs, there is no point wasting your time - any issue you face will never be resolved. I was without internet for 3 weeks before being forced to change provider (thankfully I didn’t opt for a 12 month contract). For context, I know my way around a simple home network having worked in the industry for many years. The staff do not know anything and work on commission so will try to get you off the phone ASAP. Literally the smallest query will prompt them to ‘escalate’ the case - should go without saying that nobody will ever get back in touch with you.

Save your time, money and sanity - choose another provider.