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SSE Reviews

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6 Reviews
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Speed
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Posted: 29th Nov, 2019    By: PuppetMaster
My internet has been down for a week now and within that time I have been given 4 separate dates when they said an engineers would be out to fix the problem. It seems that SSE do not have a standard SLA to have someone attend to fix problems and make different excuses each time I call.

After being provide 4 separate date of when I fix will occur and it not happening, I have lost faith in anything they say.

Time With Provider: 1 Years
Package Name: Super Fast Fiber
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Posted: 27th Dec, 2016    By: fuaed
Title: Not Great
I've been an SSE customer since they first started offering fibre services, and they were good. That was until they became over subscribed. The back end is supplied by Daisy communcations, and they seem to throttle traffic at peak times. over a period of two months I've had such poor service that SSE have moved me to their TTB network. I thought great, should be much better than it was, and honestly it was for about two weeks.

Then the slow downs begain again after 9pm, instead of getting 76mb that I would normally I would see speeds of around 10-15mb on average, at times speeds were hitting 4mb.

I'm looking for a new provider who does not throttle traffic. Sadly great prices, service isn't so great.

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Posted: 10th Dec, 2016    By: ivanleo
For £21 a month I get a phone line and fibre connection that gives me at least 50Mbps, I know others have commented on traffic shaping but I am yet to notice it. I watch a lot of HD content streamed directly to the HD TV and have never had any connectivity or speed issued.

When I moved into my current house a few months ago there was a stopped BT line, I couldn't sign up to SEE online as the website doesn't cater to customers who don't already have an active line with a different provider.

Plusnet looked like a good option, but when I looked into it because I'm not in a "low cost" area they were going to charge me £7.95 a month for the "free" broadband, plus a line activation fee and p&P for the router.

I called SSE and they said they could sign me up for a new line over the phone, they didn't charge anything for connecting the line and there was no P&P for the router.

At £21 a month this is far cheaper than the likes of Sky or BT and if you're getting your fibre broadband from anyone else, you're paying more than you need to.

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Posted: 21st Sep, 2016    By: FluffyHammer
SSE was (and may still be) offering a very affordable price of £21pm for 76Mbps.

In an e-mail I sent them before signing up to the Ultrafast Service (FTTC at 76Mbps), SSE said that "the more the service is used at once the lower the bandwidth will be at that given time".

This is understandable and I was ready to accept some traffic management and slightly slower speeds at certain times of the day.

However, as it stands, the speed begins to slow from about 5:30pm until it reaches rock bottom at 9:30pm. At this point, I have to endure speeds even slower than that of the most basic ADSL connections (one of my highest speed test results at this time was 1.6Mbps!). The speed slowly creeps up after about 10:00pm.

Their only redeeming feature is the upload speed. It is consistently above 18Mbps at all times of day (your mileage may vary).

In conclusion, if you are willing to use the internet during the day or late at night/early in the morning (even then not even getting near the estimated speeds for my FTTC connection) then go ahead and take the plunge into one of the worst internet experiences I have ever had. For everyone else, please consider something else that isn't "traffic managed".

*As a side note - SSE use "Daisy Communications" as their supplier, their reviews speak further*

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Posted: 11th Aug, 2015    By: DeeLondon
We just got SSE Fibre 78mb/s Broadband installed and what you have to understand is that they will traffic shape your connection to such an extent that it becomes slower then ADSL from non traffic shaped providers such as Sky.

When you do a call to a speed testing website you are presented with amazingly fast download and upload speeds

However doing things like system updates, general file downloading, etc and you find the speeds drop way lower, I can honestly say downloading a regular 1GB File from a well known site such as FileHippo on 18mb/s ADSL on Sky was faster then 78mb/s Fibre with SSE .. why because SSE use heavy traffic shaping even at a non peak time like 3pm.

You have been warned - SSE Will take a great connection and slow it right down. The first time you do something it seems so fast, but next time it's slower and then 3rd time slower again. Even playing 1080P videos on YouTube were constantly stopping to buffer on a desktop PC connected to the router via Ethernet cable. The WiFi router they supply also doesn't seem to do a good job of being able to keep up with the maximum 78mb/s speed - so in the rare times you are lucky enough to get the full download speed, if you're connecting over WiFi your speed is approx half this. And in this case we were less then 3 metres from the router through a single brick wall.

Do not trust reviews based solely on users who went to a speed testing website and ran a speed test once - the ISP's can give priority to speed testing websites so you think you've got a great connection.

Once you do real world downloading you'll get nowhere near these top speeds.


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Posted: 20th Jun, 2015    By: DanielMS
Title: average
Got the copper 80Mb service, seems quite stable. Had a problem moving due to EE ceasing the line but was fixed quickly and after i got the phone installed they did a quick install for me (48 hours)

Sync & Uptime: http://prntscr.com/7jd1xt

£24.50 a month including line rental

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SSE - Broadband Fixed Line Rated 2.6666666666666665 / 5 based on 6 reviews. 0. | Review Me
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