ISP Reviews by Adam123

I don't tend to leave reviews because I don't really have the time. However, my experience with origin has been so poor I feel I owe it to people to warn them off. I've had endless issues from the very beginning from late installation, slow speeds, daily connection dropouts, overcharging on bills, randomly cancelling my direct debit and many more. The router is designed for wired connection Which is appalling in 2019, the Wi-Fi doesn't reach my bedroom from the lounge and I live in a small bungalow. They don't have many people manning the phones because I'm always on hold for at least half an hour and the hold music is the same 4 songs on loop. I've spent in total well over 24 hours on the phone having to chase up various issues. The departments don't seem to communicate with one another because when I've had billing issues I've been told we'll pass it on to the billing team and the issue never gets resolved. I was owed a refund and it took 6 months to finally get my own money back and this was after involvement with the ombudsmen (If I owed them money I'd have been passed on to a debt collector and cut off long before that). This is only the tip of the iceberg and doesn't come close to summarising the headache I've had for the past 18 months. 6 months left and counting every second.