ISP Reviews by alexalloy

We assume our details were (illegally) passed on from our estate agents to HomeTelecom before we moved into a new rented property, for a 6 month contract, as they contacted us before moving in.

The implied they were supplying the broadband to the previous tenants and so it would be a faster connection to activate broadband. This was not true.

After signing up for a 6 month contract, we found we had to pay a £60 connection charge which was not mentioned in their literature, to cover the costs of connecting a telephone line, which they had claimed was already installed. It took 1 month to get the broadband activated!!

Broadband was slow and unreliable during use.

When trying to cancel the contract, even though it was supposedly rolling monthly, we had to pay £3.50 fee, plus a £40 disconnection charge that was not advertised in any of their original advertising.

Avoid these scammers at all costs!