ISP Reviews by Cherryll Hixon

I joined Shell lured in by the promise of good speed at a cheap price. Things weren't too bad until lockdown when I was forced to work from home. My BB kept cutting out and phone line unreliable. I am a key worker supporting the most vulnerable. Tried to phone Shell but can never get through. Live chat seems okay initially but keep getting cut off. Emailed but took a month for anyone to look into it and contact me. Through August I had to use my mobile data as a hot-spot to run my laptop. Finally two engineers were sent out - BB seems a bit more stable but now they take £60 + Vat out of my bank. Apparently there was no fault but I had no service - isn't this a fault? Thankfully I am able to get out of the contract because of price increases. Beware they test the line, agree there is a fault then charge for an engineer. Oh and they charge £15 to leave them even if you are out of contract. Worse ISP I have experience with ever.