Was happy for over 4 years with Plusnet but the latter were unable to match like-for-like (new customers got rewards amount incentive which we could not get) in terms of speed and only a 12-month contract. The default 18-month that seems to be the norm when it comes to renewal is just infuriating given possible FTTP or faster technology being promised anytime soon.
Seemless changeover, getting 70mbps average speeds and download just under 20mbps very much like I was with Plusnet.
Called customer service for details setting up my own router if needed, but so far pretty happy with the one supplied, so no need so far to do so after 7-10 days.
Noticed usernames are first-utility, which is the former ISP company Shell Energy took over from so makes sense and most speed tests seem to show TalkTalk as possibly the "real" underlying ISP provider but not really sure I am accurate or this is actually the case.
Lots of negative reviews made me fear the worst but personally cannot fault them ... so far, so good.
Time With Provider: 1 Weeks
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