Rude staff, failed installation, long wait times to contact them, held to ransom by their customer service team, not one single callback when they promised, support tickets closed without any customer contact and no they want early termination fees, cease charges and even a days broadband charge. All for a service that they never even provided.
My advice would be to choose a different provider, as the matter is now with the Ombudsman Service after their executive team first offered to waive the charges then swiftly reinstated them when I refused their offer and asked them to cover my significant call costs because they never called me back.
Time With Provider: 8 Weeks
Package Name: Fast Broadband