ISP Reviews by IanR

After a bad experience with a small independant I thought I'd go for the safety of BT.

That was a mistake!

I'm now doing some better research for my next ISP.

Speed and Value are "sub-average", but my real gripe is the Support and complaints process.

BT were unable to fulfill the Bundled Services of the Plan I took with them, namely Broadband Talk, and when I questioned this, sharp practices were used by the Support Team and Customer Services to avoid any responsibility.

I was lied to, shouted at, hung-up upon, told there wasn't a complaints procedure, had a complaint raised and immediately closed (twice) and then when I finally managed to formally raise a complaint entered an 8 week process that achieved nothing bar a "failure to agree letter" that I have now taken to the Ombudsman. Although I was regularly told the BT complaints process is in line with the Ombudsman's regulatory requirements.

Anyhow, at least I can now cancel the 18 month contract they failed to fulfill. But it has taken me 20+ phone calls and an estimated 8 hours of my time to achieve.

I'm shocked our National Tel Co can have this level of disregard for its Customers. I expected, and would have accepted, sub-average Value and Services, but I DID expect first class Customer Service.

Very poor.

I ended up with Breathe as an ISP after they took over ZetNet.

I was without eMail to my own Domain for 3 months and had no access to Support. None of the previous Support numbers or contacts were "manned" and only limited replies were received to any of the Breathe Support contacts.

I didn't even receive a reply to my cancellation notification, until I requested a Mac code.

Then the Mac code was held hostage on the claim that I Owed them for the next 30 days Service as they had not received my cancellation (30 days notice etc. ect.).

My Domain is still being held Hostage for the same Reasoning, 9 months after cancellation.

Awful, Awful company.

I ended up with Breathe as an ISP after they took over ZetNet.

I was without eMail to my own Domain for 3 months and had no access to Support. None of the previous Support numbers or contacts were "manned" and only limited replies were received to any of the Breathe Support contacts.

I didn't even receive a reply to my cancellation notification, until I requested a Mac code.

Then the Mac code was held hostage on the claim that I Owed them for the next 30 days Service as they had not received my cancellation (30 days notice).

My Domain is still being held Hostage for the same Reasoning, 9 months after cancellation.

Awful, Awful company.