ISP Reviews by John F

Went live with a new FTTP service on 12 October from A&A. My previous provider was unable to offer FTTP so effectively I had to change ISP if I wanted FTTP which had become available to me in April. I had to wait for my contract to end to avoid penalties. Chose A&A after a lot of price based research. I selected 4 potential suppliers and called each of their sales lines with a few questions simply to assess their knowledge and service provision. A&A were a clear winner. A timely installation by Openreach (a really lovely lady engineer) followed by a quick call to support (answered on 2nd ring) confirmed my first impressions. A minor technical issue was solved in 5 minutes and the service has been rock solid since. Took a new VoIP line from them as well rather than migrating my original line; got choice of numbers so got a much easier number to remember. Existing DECT phones linked directly to their supplied router using the old modem lead (BT plug incompatible) so no setup/hardware issues. A bonus is I've not had any spoof calls since. Their website provides a huge amount of information about your individual service if you want it. Excellent all round so far. I overlapped my old FTTC service just in case; needn't have worried.