ISP Reviews by Joshyy

I joined No One back in 2023 and was over the moon with the service. £40 a month for 900/900 on City Fibre, static IP, no in-contract price rises, and excellent support, although I had very little use for their support as the connection was very stable.

Unfortunately, that was No One. In early 2024, they were taken over by Home Telecom.

Since then, the defining factors that made the service good disappeared for new customers. Home Telecom immediately introduced annual price rises, removed static IPs, and moved to their own support/invoice platform.

Thankfully, as I was on the old No One contract, and the connection was stable, this didn't affect me until I went to leave.

I left when One-Touch Switching (TOTSCo) went live. No One's systems acknowledged the cancellation request and dutifully ceased the service on the correct date, and even fed the right signals back to my new ISP. But clearly, this was never actually fed into Home Telecom's systems, as they continued to try and invoice me for the next month and a half, claiming they never received notice.
Their invoicing system is archaic and also absolutely terrible, generating random invoices at random times.

Live chat's entire purpose seems to be to give you their telephone number, you spend a long time on hold and they often seem to be more interested in trying to sell me electricity and Sky TV!