ISP Reviews by KettlePilot

I feel that I have made a big mistake by switching ISP from BT to Jurassic Fibre, I was attracted by their competitive packages so I took a leap of faith and signed up. The engineer who attended (I was absent) did not check my elderly mothers 24 hour call response monitoring system so unbeknown to me it appeared to work until I tested it and it did not, I called their call centre and asked why this engineer did not carry out a care of duty to check that all and any devices reliant up on their service all worked, JF response was 'it is not their job to' now considering this health/emergency call monitoring system is used in a potentially life threatening situation I would consider their neglect to establish this system is functioning correctly of the utmost importance but it seems that JF have demonstrated a complete disregard and indifference to my concerns!

Secondly the promised and expected internet connection speeds failed miserably I was not even reaching a 1/3 of what I had singed up for. So to those thinking of swapping ISP consider carefully before choosing Jurassic Fibre!