ISP Reviews by OES90

Been with Shell Broadband for about 6 months now. Was attracted by cheap cost & previous good customer service they provided for my Gas & Electricity.

How wrong I was.

Was offered 11mbps with minimum of 8mbps (I know. Very slow but don't often use Internet at home. Just occasional TV & music).

The reality is that I'm getting about 3-4mbps and sometimes as low as 2-3. Far below what I agreed to pay for.

I contacted them through their webchat but they were pretty useless. First they told me that my speed is fine & I'm getting what I signed up to (even though when I logged into my Shell account they originally informed me that I'm getting about 4mbps!). They then told me that they'll send an engineer out which I could be charged for! Outrageous!

Then, as if by magic, when I say that I want to make a complaint the Broadband goes off. It comes back on 10 minutes later with higher speed. But STILL below minimum agreed!

I despair.

Anyway... stuck with these clowns for another 12 months. My own fault for being a skin flint.

Don't be tempted by the low introductory offers. You'll get considerably lower speeds than what you originally signed up for with little help resolving it. And, as of November 2020, they're also not part of OFCOM voluntary Codes of Practice which means they're not dedicated to offer any reduced monthly cost or compensation.