ISP Reviews by patmoreheath

Overall it is a pretty good service. It’s been running for over a year with no major issues since the problem at installation – the installer didn’t know the password! There is an occasional loss of service lasting from a few seconds to a few minutes but these usually occur at night (see below). There’s a loss of service at just after midnight on the 1st of every month – probably a scheduled reboot of a router somewhere in their network.

I’ve had mixed responses from their support team – anything from no response to trying to be helpful but lacking in knowledge.

The speed is good and is as advertised.

In summary it’s great when it works but, as other reviews have indicated, when it doesn’t then Airband's support needs improving.

I don’t want to tempt fate but my overall experience is positive. I’ll update this review if I run into any issues.

Edit: As I was writing that, Airband went down for 6 minutes! Spooky. Sometimes Airband gives prior notice of an outage. Mostly they don't. I suspect that if Airband need to do something in their core network then they give prior notice. However if something needs to be done (such as a new installation) then I suspect their technicians don't care whether anyone is down for a few minutes. I've heard that BT provide some of their local network. Maybe BT/Openreach are the cause?

I switched to AA after many years with PlusNet. The day I switched, BT decide to upgrade my local exchange to ADSL2+. It took me about a week to realise that it wasn't the switch to AA that gave me a much needed speed boost but the highly coincidental exchange upgrade.

No problems with AA so far. I like the dashboard controls and the ability to monitor usage and line performance - very nice features.

My only gripe is that in an Apple dominated household with iCloud, Photos, iTunes, iPhones, etc, the basic 100GB limit is NOT enough. I'd be happy paying £25pm for a more reasonable 200GB. I would urge AA to seriously consider increasing this, otherwise I may have to switch back to (the now much faster) unlimited PlusNet after my minimum contract period expires.
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Two years later....and after a house move, back with AA again and now on FTTC with a slightly better 150GB monthly limit. The overall value proposition is much better if you take AA's VOIP service taking call costs and line rental into account. Therefore I have increased the value rating from 5 to 9. VOIP is excellent and AA's customer service is as outstanding as ever.
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Now with a new rolling carry-over scheme of ½ of your unused bandwidth. AAISP continues to get better and better.