ISP Reviews by pessimist

We live in a remote village on Exmoor and I'm aware that the telecoms infrastructure in these parts is poor. I had given up on the possibility of adsl until a BT rep. 'phoned and promised it could be achieved. I agreed and an activation date was agreed along with promises to let me know if anything changed. The date came and went. Their web site now suggested an activation date of 31 December this year. I contacted the original rep who told me it was nothing to do with her and I should chase it up with another dept. Decided life was too short and let the matter drop.

We were then contacted by another supplier suggesting they could provide ADSL. Willing to let them try we agreed. We then discovered that BT had a "lock" on the line and we could not use another supplier. Easy, we thought, cancel the BT order and we could try a reputable supplier.

Not easy. My colleague and I spent many hours of our time being shunted from one obstructive, incompetent dept. in their call centre before the order was finally cancelled. The full story is related in the BT section of the forums.

We are currently moving all services to our company that can be moved away from BT.

If I could have given a negative for services I would have. The same applies to support. I can't really rate speed as they failed completely to deliver a service. Can't rate value for the same reason.

Thank God we have a good wireless service and this was required as a backup only. I have immense pity for anyone who relies on this shower for a service.

We rely on three for our main broadband connection (no fibre, very slow adsl). It failed today for the second time in a week. After 10 minutes we were in touch with their "customer service" operative. Told us they had a fault. We asked when it would be fixed. Told us they didn't know but would send us a text. We pointed out that their service was down and a text would not arrive, how about email (slow adsl is o.k. for that). Replied that they would send us a text.

Gave up.

The above is fairly typical of our experiences with their "customer services" - not much sign of "making it right".

If you have no alternative then use them. If there is an alternative I would suggest avoiding them like the plague.