ISP Reviews by s.m.nz

Leaving this review after finally cancelling my VF contract.

Start with the Pro's of Broadband with Vodafone: The Price. And that's it.

Here come the Con's
- Speed advertised at up to 76Mbps when first signing up. Later told in the process a guaranteed 60Mbps - not too bad. Dropped to 40Mbps within first 6 months, still bareable. Later to 20Mbps, and finally down to 2 (TWO!) Mbps during peak times.
- Numerous excuses and stalling tactics when dealing with poor connection performance. Despite evidence to the contrary, they were convinced slow speeds and high latency were a local issue (they weren't).
- Constant battles with Customer Service teams just to get basic information or be provided with assistance. Refused at one point to help because their CRM went down. Told me I'd need to go into a store for a security check.

This is one of the worst performing FTTC connections I've ever had, and some of the worst service I've experienced from an ISP. Steer clear of Vodafone - they are one of the least transparent and most time-costly companies supplying Broadband in Britain.