My experience with the Original Broadband has been horrible to say the least, I can't describe how many vulgar, arrogant and rude people I met in their chat bot. I ordered by phone around September 25, 2020 and waited for them to connect me for a month, when they finally connected me, the internet was terrible, unstable and I didn't really have internet in the living room because the Operarich socket in my property is in the small bedroom upstairs. I corresponded to return the router and cancel under the 2014 law for goods and services ordered remotely. They told me there was no problem and I returned the router by royal mail, not owing a fee as I had already paid initial payment on the date of ordering and paid £ 22.99 for a real three days on the horrible internet.
I thought we separated as civilized people, but on 14.01,2021 I received an email for a final bill of £ 413.82 payable over a seven-day period for an 18-month contract, and I have no contract either by post or e-mail. Now the saga continues with a complaint and if necessary I will file a lawsuit against the dishonest Internet trader. Be careful, absolutely not recommend them never ever with them.
Time With Provider: 1 Months
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