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The following page displays a list of all the broadband ISP reviews posted by Worrab (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by Worrab

 Shell Energy (Broadband Fixed Line)
Posted: 06th Jun, 2019    By: Worrab
Title: Muppetry
Oh Dear. This is a nightmare! Their tech support says they can't do SMTP (mail) forwarding. Neither do they appear to have webmail. It's only a day into service with them so maybe this will change but for now I have no outgoing email and a somewhat ineffectual support who TBH seem to be clueless.

I'm sure they can do this - if only I could find someone who actually knew something

UPDATE: Three weeks in. The speed achieved is about half the offer speed - 36Mbps rather than the 55-75 I'm paying for. Any complaint about speed simply triggers their standard pro-forma "things to check" response. Their router stubbornly reports a 40Mbps connection. I ended up using Mailjet for mail. My regard for their tech support remains low. Why can't these guys employ someone who (a) knows something and (b) is empowered to do something constructive.

UPDATE: After ~ a month I finally got the promised speed - 77Mbps. (I pointed out to them that it was likely to be a config item at their end).

Time With Provider: 2 Months
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