I have been with Aquiss since 2006 and been generally very happy.

I moved to them after my previous ISP (NDO/Namesco) kicked me out for excessive usage. After searching online forums for an ISP with clear, up-front conditions instead of the usual 'unlimited downloads'/'fair use policy' combo, willing to pay for the service I use, I switched to Aquiss.

At the time I could only afford a private broadband package that restricted bandwidth use during weekdays. Since then, all those limitations have been removed (now unlimited all-day everyday), the broadband speed has increased, and the price has gone DOWN.

Also, friendly, competent staff everytime I had issues to sort either via phone or email.

So for what I want from an ISP, Aquiss have consistently provided the kind of service I was after when I switched to them, and delivered exactly what they offer. I am quite happy to pay a *little* bit more for my broadband (they certainly aren't pricey IMO) and actually get what I paid for.

Can't comment on speed compared to other providers, I think I got about 1.5 Mbps actual d/l speed on an 8 Mbps connection.

They do have a leaving charge (£30) and I wasn't too happy when that was applied when I moved house (but stayed with Aquiss), but I guess that is common practice.

Currently I am having trouble getting Aquiss broadband on my new BT phone line and am not sure if it is BT Retail or Aquiss who are causing the problem.