Very surprised to read james86's comments, they certainly don't reflect my experience of Aquiss.

Nearly 3 yrs ago I chose Aquiss as my first broadband provider. As a non-techie I chose them on the basis of good reports of their UK-based helpline and this has proved correct. No set-up problems. Helpline staff and forum members (some of whom are staff) were very helpful when I needed assistance with choosing a router, in terms a non-techie newbie could understand.

The lack of a long contract remains attractive. Contrary to other comments, manual payment is no bother as long as you check your emails weekly - they email you a week before payment's due and it only takes a few clicks. Alternatively, payment by DD or SO is now possible.

The connection is very reliable (just a few hours downtime in total) but when I've had a query I've always got through by phone easily or had a quick response to an email.

My speed isn't good due to distance from the exchange, however my neighbour gets identical speed with one of the big players who brag about fast speeds. Aquiss are far from cheap, but recently introduced more competitive options.