I have been a Zetnet customer since the mid nineties and a very loyal one at that, singing their praises at every opportunity. They had a great ethos which meant that you really did feel part of the setup rather than just another customer. Excellent tech support excellent reliability, good range of product. That is what you paid for.
Enter Breathe Networks and suddenly everything went pear shaped. No customer contact, no explanations about their plans and near non existant customer support (and not cheap). Couple this with the evasive responses when you eventualy get through to them and you can see why they were driving the incoming calls at Ofcom for a week or so earlier this month (July 2009). Loss of data, services and unltimately (for them) customers meant I had to move. I finally migrate on the 22nd July after a fortnight of shouting and screaming.
Ofcom need to demonstrate a real will and ability to deal with this sort of thing, Breathe have a reputation for messing "acquired" customers about and to my mind will go out of business very soon if they continue like this (no doubt coming back under some shady prepack administration or sleight of hand new company name).
I loved the original Zetnet and am very angry with Breathe for what they have done to the Zetnet.
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