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Marvin80's Review for Firefly - Surfanytime

 Firefly - Surfanytime (Broadband Fixed Line)
Posted: 07th May, 2013    By: Marvin80
Title: Poor ISP
After reading good reviews last year, I thought I'd give Titan a try. It all started well enough. I quickly got through on the phone and the service was ordered. I thought I'd finally found a good company.

After about one week, my connection died. I tried to call Titan but got a recorded message asking to call back later. I waited around forty minutes and tried again. Same response. I sent an email (from my phone) and was told the problem was caused by BT. After about an hour the connection resumed.

This happened about once every 6 days on average. Every time I called Titan I got a recorded message. You just can't get through to anyone on the phone. Email is the best bet. Every single time I had a problem they told me it was BTs fault!

I managed to get Titan to action some troubleshooting measures. Apparently, they got BT to make some adjustments to the line. After each step was taken, I had no email from Titan to say so what had been done. I had to email them to find out what was going on. They're not proactive at all.

The line speed started at about 5MBs when I first got up and running. Now it's down to just under 3MBs on average when it's working. I have to re-start my router every morning, otherwise I get about 0.5MBs (I've tried two different routers with the same results).

The problems are still continuing but I've given up with Titan. I'm going to find a new ISP soon. Hopefully this time I'll get a company that cares.

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