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levin's Review for Firefly - Surfanytime

 Firefly - Surfanytime (Broadband Fixed Line)
Posted: 07th Nov, 2012    By: levin
Title: Terrible
I made an account just to give a review for Titan. This is the worst company I've ever been with. I joined them a couple months ago when they were ranked higher and had better reviews but now I side the people who rated them poorly.

They were unable to provide me with the accurate dates for the line installation. For the first date they gave we had our landlord sit in (while we were at work) and nobody showed up. They apologised and told us that BT had changed their date but didn't bother telling us about it. They gave us a new date and our landlord no longer wanted to sit in for us so we had to take a day off work for it. I rang many times during the week to confirm with them and they said they were sure it was going to be the correct day. They also assured us this was their top priority (to make sure it was correct given their first blunder). So when we were just about to leave the day before the installation date, the engineer showed up. We couldn't swap the date because it was so last minute so we had to take two days off because they gave us the wrong date.

I rang and they apologised telling me their supervisor will be dealing with my complaint personally. No word from them for weeks, I ring to check up on the situation and was told the man in charge is on holiday and to ring back later. They promised me a month's free credit but after months of pursuing this I'm still being charged and they're still "trying to sort it out".

Do not go to this place, you cannot trust a word they say. I would say for the speed you are getting you are getting your money's worth but I'm giving a low score for the horrible service I am getting.

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