I was a customer for over 6 years but decided that the service I was receiving was no longer worth the premium I was paying. The overall speed I received was good but the price/usage limit and overall service was poor value.

They used to be an excellent ISP when I first joined but over the last few years the service has deteriorated. On most of the occasions that I had to contact them with queries I found their customer service to be poor. It always seemed to be a 'battle' to get problems resolved or answers from them. I once tried to join their support forum but it would not allow you to register, when I asked about this they said there was a problem and didn't know when it would be fixed. The reply seemed as though they didn't care. Also their website had not been updated ever since I joined and was poor, funnily it was updated after I had migrated. It seems from the new site that maybe they are more interested in corporate/business customers.

Since migrating to a new ISP my speed has increased, and overall a much better quality service and I'm paying less with an unlimited usage! I would not recommend FireFly to anyone as there is much better elsewhere.

Pros: good speed
Cons: expensive, poor usage limit, poor customer service