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Diamond's Review for Firefly - Surfanytime

 Firefly - Surfanytime (Broadband Fixed Line)
Posted: 18th Dec, 2012    By: Diamond
Title: Where did it all go wrong?
I have been a customer of Firefly for over five years and there is little doubt that they provided a good service initially.

I have seldom needed to contact them, although I did so today after the credit card details they were using for payment had expired. It was no big deal, as I'd received a new one about four months ago. It was clearly an administrative error.

The phone number they supplied wasn't recognised and a second one on their website didn't connect. They ignored an e-mail, but I got through on the second number in the end. I almost wish I hadn't. The man who answered had a Scottish accent, otherwise he could have been Basil Fawlty. He was extremely rude and tried to talk down to me. When I said I was moving my custom elsewhere, he volunteered to send me a MAC.


[Edit] To be fair to Firefly, I received a very good e-mail from them, and spoke to an exceptionally pleasant and helpful person on the telephone this morning. It seems the company can be a bit Jeckyll-and-Hydish, which is a pity.

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