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aspiers's Review for AAISP

 AAISP (Broadband Fixed Line)
Posted: 05th Dec, 2011    By: aspiers
Full Star Full Star Full Star Full Star Full Star
Title: The best
I'm on BT's infamous Poplar exchange (LNPOP) which is arguably the worst in the country, presumably due to overcrowding from Canary Wharf, a very high local population density, and the Olympics), and despite being less than 1500m from the exchange have consistently suffered poor throughput - typically 1.5-2.5Mb/s for the last 7 or so years. Not even ZenADSL, who are a great ISP, could do anything about this despite a lot of effort on my and their part. In desperation I reluctantly left them and migrated to Orange for their spare LLU capacity - general consensus on the forums at the time was that LLU was generally a lot better, and Orange were estimating they could get me around 9Mb/s. But it was a total nightmare. Orange are utterly incompetent and I wasted hours wading through Indian call centres, getting treated like a complete novice (I am an IT professional) before getting through to a technical support team which could only play the buck-passing game with BT, were not often sympathetic, and sometimes even plain rude. Eventually I got them to admit that that estimate was way off and that they had missold the package to me.

Finally one day I discovered A&A, and in particular their "We'll Fix Your Line" offer:

http://aaisp.net.uk/broadband-trial.html

and since then all has been sweetness and light. Their technical support is superb and personal (you never feel like they are in a rush to get you off the phone before the problem is resolved), the speeds are way better, and they give you an AWESOME web interface with more details about your service than you could ever dream of. The CQM graphs are incredibly useful. I recently switched from a fairly average BT WBC backhaul (~3.5Mb/s) to a BE backhaul, and now my download throughput is around 6Mb/s which, while not amazing relative to many parts of the country, is pretty good for this area where many people are still struggling with less than 1Mb/s. Additionally they are aggressively pushing their upstream providers and modem router vendors to improve IPv6 support, and are leading the field in this respect.

Sure, I pay a premium for this quality of service (A&A don't have the economies of scale of the larger ISPs), but I rely on this service too much for that to be a major worry. Generally with ISPs in the UK I've found that if you pay peanuts, you get monkeys.

In summary I'd recommend A&A to anyone willing to pay a bit extra for quality, but particularly to highly technical users (even their director is a hardcore hacker - check his blog at http://revk.www.me.uk/) and to anyone who has line quality issues which their current ISP is unable or unwilling to resolve.

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Half Star
Speed
Full Star Full Star Full Star Full Star Half Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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