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armshead's Review for AAISP

 AAISP (Broadband Fixed Line)
Posted: 28th Jul, 2012    By: armshead
Full Star Full Star Full Star Full Star Full Star
Title: Superlative!
I joined AAISP after Christmas 2010. I had always thought Entanet a good ISP until I tried to leave them. Problems getting the MAC code and then they tried to continue charging me after I had left. Support very poor and pro BT.
I went to AAISP initially because of their “we will fix your line offer, if we don’t, leave & owe us nothing”
I have nothing but praise for AAISP. My connection is still rubbish most of the time after twenty engineer visits from Openreach and the replacement of two sections of underground cable, one of Aluminium and one of Copper.
It is a refreshing change to deal with a company that is honest, straightforward and completely open as far as their dealing with their customers and their suppliers is concerned.
How fast is this ISP? 100% of what BT give them.
I always feel it is unfair to rate ISPs on speed when the problem may be due to their suppliers. AAISP do nothing to throttle connections and ALL my problems are due 100% to BT. Openreach try to blame BT Wholesale & vice versa. Until BT are forced to charge for the level of service they supply instead of “up to figures” coupled with a no promises, take it or leave it attitude, this situation will continue.
How much does this ISP cost compared with similar offers? I am not aware of ANY similar offers.
AAISP are not the cheapest but I know exactly what I’m paying for. It’s all about SUPPORT and when BT are involved that is what you need. I honestly cannot think of anything they could do to improve either their website or their support.


Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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